Support Assistant IV

We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey.

Our Values

Respect | Belonging | Accountability | Transparency

Department

Job Summary

The Support Assistant IV role will provide administrative support to the Associate Chair for EMS, the Fellowship Director and the EMS faculty.

There will need to be a balance and flex between these areas of responsibility and other additional duties as assigned within the Emergency Medicine Administrative Support team

Under minimal supervision, provides secretarial and administrative support for the assigned organizational leader(s). Maintains calendars, schedules, interviews, telephone conferences, meetings, and appointments upon request. Makes travel and conference assignments. Performs clerical duties such as word processing, entering data for reports, preparing PowerPoint presentations, maintaining departmental files, and other similar duties. Attends committee/divisional meetings, takes minutes and produces minutes in draft and final form. Assists in record keeping and general operations of the office. Completes other activities as requested in order to support smooth and efficient department operations.
Essential Functions:

• General Operations
  • Provides secretarial, clerical and research support for the assigned leader(s).
  • Supports the communication requirements of the department.
  • Maintains current knowledge of the leader's work schedules and anticipates needs for support.
  • Promptly notifies of high priority calls and events.
  • Maintains confidentiality in all aspects of client, staff, applicant, and agency information.
  • Promptly responds to e-mail and voicemail no later than the end of the business day.
  • Compiles, transcribes and distributes minutes of meetings and arrives for meetings on time and is prepared.
  • Follows written and verbal directions and completes assignments without unnecessary delays.
  • Maintains a current knowledge of payroll and related policies and procedures.
  • Maintains and continually develops competence with office technology.
  • Assists in the development and maintenance of department website.
  (40%)
• Documentation
  • Maintains department employee files and ensures they are up-to-date and contain all appropriate documents per HR policies.
  • Assists the assigned leader(s) with annual evaluations to ensure that all documents and associated trainings are done on time.
  • Collects and enters data in spreadsheets and databases for monthly reports.
  • Prepares purchase orders and payment requests according to purchasing and accounts payable policies and procedures.
  • Prepares PowerPoint presentations, graphics and charts as needed.
  • Updates strategic deployment boards as directed.
  (25%)
• Scheduling
  • Makes appointments as needed by the assigned leader(s).
  • Schedules meetings, teleconferences, special event activities, and staff meetings.
  • Arranges meetings, interviews, conferences and moves for the assigned leader(s) and other department staff upon request.
  • Reserves conference rooms and makes audio-visual equipment arrangements as appropriate.
  • Prepares and submits travel authorizations promptly and accurately.
  • Arranges travel through internal or outside agents and prepares itinerary.
  • Arranges hotel accommodations upon request.
  • Arranges for the repair and maintenance of office equipment.
  (20%)
• Reception
  • Acts as the point of contact for receiving information/calls from internal and external customers/service providers to maintain office equipment/supplies, maintenance, environmental services, etc. and notifies the appropriate personnel
  • Promotes positive interpersonal (customer) relationships with fellow employees, physicians, patients and visitors. Treats these individuals with courtesy, dignity, empathy and respect; consistently displays courteous and respectful verbal and non-verbal communications.
  • Ensures confidentiality of patient information by creating and maintaining a secure and trusting environment by not sharing information learned on the job, except when necessary in the performance of the job responsibilities or to improve a patient’s care.
  (15%)

Education:

• High School Diploma or GED Required
• Associate's Degree Preferred

Work Experience:

• 4-6 years of related experience, which includes one year of the same type. Required

Licenses:

Knowledge, Skills and Abilities:

• Excellent verbal and written communication and interpersonal skills.
• Ability to work independently and be self-directed.
• Ability to prioritize and lead tasks independently to achieve daily work goals without continual direction from supervisor.
• Proficient in data entry into spreadsheets and databases.
• Ability to create charts and graphs.
• Ability to use scheduling systems and coordinate meetings.
• Knowledge of how to reserve conference room space and equipment, notify people by either memo, e-mail or phone, and take minutes as needed.
• Excellent organizational skills.
• Ability to arrange travel.
• Ability to compile, transcribe, distribute minutes of meetings.
• Skilled at coordinating office services such as records management, moves, housekeeping, and maintenance.
• Good troubleshooting and problem-solving skills.
• Ability to divide time and tasks equally/adequately between multiple leaders as assigned.
• Knowledge of medical terminology.
• Possesses excellent customer service skills.
• Skilled at contributing to the team by anticipating and helping to mitigate potential problems.

Shift

Work Type

Salary

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays

• 100% paid parental leave up to 6 weeks

• Immediate eligibility for retirement plans with employer contribution up to 9.5%

• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.

• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center

• Free RTD EcoPass (public transportation)

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.

As Colorado’s primary, and essential, safety-net health care system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.