Support Assistant I, General

We are recruiting for a motivated Support Assistant I, General to join our team!

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Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all:
Humanity in action, Triumph in hardship, Transformation in health.

Department

Labor and Delivery

Labor & Delivery is a total of three units; Obstetrics Screening Room (OBSR), Obstetrics Special Care Unit (OBSCU) and Labor and Delivery (L&D). Labor and Delivery is a 15-bed unit responsible for the care for both low and high-risk moms. This unit offers both medicated and unmedicated birthing options, and our nursing staff is skilled in providing a variety of labor support techniques. We have three operating rooms and five post anesthesia care unit (PACU) bays. Additionally, we have an 8-bed triage unit and an antepartum unit.

Job Summary
Under general supervision, provides administrative and clerical assistance to support the operation of the assigned nursing unit. Collaborates with other staff and leaders in the development, management, and operation of the unit.
Essential Functions:

• Monitors incoming computerized or written orders in a timely and accurate manner. Transcribes physicians’ orders accurately. Notifies RN of STAT orders. Clarifies difficult to read orders. (20%)
• Acts as a greeter to the unit in a manner that shows awareness of cultural and age differences. Always maintains patient confidentially. Performs all duties in relating to the public, patients, and families with customer satisfaction as a goal. Answers phones and call lights in a timely manner. Takes accurate messages and relays patient info to Nursing. (20%)
• Activates patients in appropriate systems. Obtains medical record number and patient stickers. Prepares chart, patient bands, and appropriate paperwork. Transfer patients’ information when necessary. Ensures paperwork is submitted and exchanged. (20%)
• Prepares discharge, transfer or demise records and completes paperwork. Ensures records are ready to send to Medical Records. Prepares and distributes Flow Sheets for required units each day. Files face sheets, lab slips, and appointments in each patient chart on required units. (20%)
• Prepares laboratory slips, enters orders in the computer, and calls/schedules appointments according to written or verbal orders. Organizes charts. (10%)
• Interacts in a professional manner with colleagues and the public, consistent wit the Denver Dozen, and the mission of Denver Health. Participates in the peer review process.0 (10%)

Education:

• No High School Diploma and/or No GED

Work Experience:

• 1-3 years clerical or customer service experience Required

Licenses:

Knowledge, Skills and Abilities:

• Knowledge of medical terminology.
• Must have mathematical and organizational abilities.
• Good written and oral communication skills.
• Must be detail oriented and able to problem solve minor issues.
• Able to work in and around a busy surgical setting.
• Ability to read and follow written instructions and to write brief notes about activities performed during the shift.
• Ability to cover more than one unit.
• Microsoft Office Suite required

Shift

Nights (United States of America)

Work Type

Regular (0.6 FTE)

Salary

$20.00 - $25.56 / hr

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program 

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.
Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.
As Colorado’s primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.
Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.