Supply Chain Systems Analyst

About Christy Sports

At Christy Sports, we believe Outside is Better. Founded in Colorado in 1958, we're one of the leading outdoor specialty retailers in the nation with more than 50 locations across Colorado, Utah, Washington, and Montana. We help people experience the mountain lifestyle through authentic relationships, expert knowledge, and genuine passion for what we do. From retail merchandise and rental services to year-round outdoor businesses, we're driven by innovation and an unmatched commitment to the outdoors.

Our Values

We are welcoming - We meet people where they are without judgment, setting up everyone from seasoned veterans to first timers for success with quality equipment and great service.

We are ambassadors of lifestyle - We want our guests to discover and embrace the mountain lifestyle through the people, environment, and communities that make it special.

We are rooted in experience - We maintain the quality service, authenticity, and expertise that our guests value by honoring our history and what made us special.

We are one team - We create a great workplace through collaboration, problem-solving, accountability, and recognizing accomplishments as unique contributors to our success.

We are always evolving - We embrace change and continuously look for ways to meet evolving customer expectations and stay relevant in our industry.

About the Role

We are looking for an experienced, self-motivated, and highly organized Supply Chain Systems Analyst to join the IT Department and support the systems, processes, and integrations that enable our distribution, inventory, fulfillment, and supply chain operations.

This is a hands-on, business-facing role that serves as a key technology partner to our Supply Chain, Distribution Center, Inventory Control, Merchandising, eCommerce, Store Operations, and Finance teams. The ideal candidate has strong experience with warehouse management systems, a solid understanding of inventory movement across systems, and the ability to translate operational issues into clear actions within systems, data, processes, or integrations.

Experience with Manhattan SCALE is strongly preferred. Experience with other WMS platforms is required. The right person will be comfortable working across WMS, ERP, POS, eCommerce, order management, carrier/shipping, and reporting environments to support inventory accuracy and operational execution.

Essential Functions

• Serve as the functional and technical support owner for key Supply Chain systems, with primary focus on WMS, inventory movement, fulfillment, and related integrations.
• Support day-to-day WMS operations, including receiving, put-away, replenishment, picking, packing, shipping, transfers, returns, cycle counts, and inventory adjustments.
• Investigate inventory discrepancies across systems, including WMS, ERP, POS, eCommerce, order management, and reporting platforms.
• Analyze inventory transactions and system activity to determine the root cause of issues related to quantity, location, status, item setup, order flow, allocation, shipment, or interface timing.
• Support and troubleshoot integrations between WMS and upstream/downstream systems, including ERP, eCommerce, order management, carrier/shipping platforms, and middleware.
• Understand, document, and maintain system configuration related to warehouse operations, inventory controls, fulfillment logic, item/location setup, and operational workflows.
• Partner with business users and vendor teams to coordinate support tasks, enhancement requests, defect resolution, testing, upgrades, and system maintenance.
• Create and maintain recurring inventory and operational control checks to identify issues before they affect stores, customers, reporting, or financial processes.
• Provide escalated support for supply chain system issues, including triage, impact assessment, communication, workaround coordination, and permanent resolution tracking.
• Lead or support UAT, regression testing, release validation, and post-release monitoring for changes impacting WMS, inventory, orders, or integrations.
• Maintain organized documentation of system processes, configurations, known issues, test results, support procedures, and business workflows.
• Train and support end users on system functionality, process changes, reporting tools, and issue resolution procedures.
• Identify and recommend improvements to processes, system functionality, inventory controls, reporting, operational efficiency, and user experience while supporting continuous improvement initiatives across Supply Chain and IT.
• Take ownership of assigned systems, support requests, projects, and operational initiatives from identification through resolution with minimal supervision.
• Demonstrate strong planning, prioritization, and follow-through while managing multiple assignments and competing priorities.
• Collaborate with cross-functional teams and stakeholders to execute initiatives, communicate project status and risks, and escalate issues with clear analysis, business impact, and recommended solutions.

Required Skills and Experience

• 3+ years of experience in supply chain, warehouse operations, inventory control, systems support, or business analysis.
• Hands-on experience supporting Warehouse Management Systems (Manhattan SCALE preferred) and inventory operations, with working knowledge of inventory processes and related systems including ERP, POS, eCommerce, order management, carrier, and reporting platforms.
• Strong analytical and problem-solving skills with the ability to troubleshoot system, data, process, and integration issues, identify root causes, evaluate solutions, and provide actionable recommendations.
• Experience working with technical teams, vendors, and business users to resolve issues and deliver enhancements.
• Experience querying, validating, and analyzing system data using SQL or similar tools, and creating reports, dashboards, exception monitoring, or operational control checks.
• Strong documentation skills, including process flows, support notes, test scripts, issue summaries, and user-facing instructions.
• Experience supporting testing activities, including UAT, regression testing, enhancement validation, and production release support.
• Excellent communication skills with the ability to explain technical concepts to non-technical audiences, manage competing priorities, and provide clear status updates.
• Strong relationship-building skills across IT, operations, merchandising, eCommerce, finance, and external vendors.
• Close attention to detail and strong ownership mindset, especially around inventory accuracy and operational continuity.
• Demonstrated ability to work independently, manage priorities, and drive assignments to completion with minimal supervision.
• Strong cross-functional collaboration skills with the ability to build effective partnerships across operations, technology, and business teams.
• Strong organizational and planning skills with the ability to manage multiple projects, tasks, and deadlines simultaneously.
• High level of accountability and professional judgment.
• Strong computer skills, including Microsoft Office, Excel, and collaboration tools.

Preferred Skills and Experience

• Manhattan SCALE WMS experience or with other WMS platforms such as Manhattan, Blue Yonder/JDA, SAP EWM, Oracle WMS, Infor, High Jump/Körber, Deposco, or similar systems.
• Experience with middleware, APIs, EDI, MuleSoft, or system interface monitoring.
• Familiarity with carrier/shipping systems, manifesting, tracking, parcel/LTL processes, or transportation integrations.
• Experience with Jira, Confluence, ServiceNow, or similar ticketing and documentation platforms.
• Experience supporting distribution centers, store replenishment, allocations, seasonal launches, or high-volume fulfillment operations.
• Experience developing SOPs, training materials, process controls, or operational readiness checklists.

Education

• Bachelor’s degree in supply chain, Business, Information Systems, Operations, Logistics, Industrial Engineering, or a related field preferred.
• Equivalent combination of relevant systems, warehouse, inventory, and business analysis experience will be considered.

Success in This Role Looks Like

• Inventory issues are researched quickly, clearly explained, and resolved with sustainable fixes.
• WMS, ERP, POS, Ecom, and reporting discrepancies are actively monitored and reconciled.
• Business users know where to go for help and receive clear communication on issue status and resolution.
• Recurring problems are documented as controls, reports, SOPs, or system improvements.
• Enhancements and fixes are thoroughly tested before they affect warehouse operations or inventory accuracy.
• The analyst becomes a trusted partner to both Supply Chain Operations and IT.
• Work is completed accurately, on time, and with minimal supervision.
• Cross-functional partners view the analyst as a reliable and collaborative resource.
• Risks, issues, and project status are communicated proactively and clearly.
• Operational and system improvement opportunities are identified and acted upon regularly.
• Problems are brought forward with analysis and recommended solutions, not just issue identification.
• Stakeholders trust the analyst's expertise, judgment, and ownership of assigned responsibilities.

Other:

• This position is on-site and based in our Lakewood, CO Support Office
• Travel Percentage: 10%

The Perks and Benefits: (* Benefits for Year-Round Full-Time Employees)

• Free Employee Ski Pass
• Medical, Dental, and Vision insurance*
• Employer Paid Basic Life Insurance and AD&D*
• Voluntary Life Insurance (Employee/Spouse/Child)*
• Health Care and Dependent Care Flexible Spending Accounts*
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off*
• Paid Sick Time (State applicable)
• Paid Parental Leave*
• Short-Term and Long-Term Disability*
• Employee Discounts (ski, retail, outdoor industry)

Equal Opportunity Employer:

Christy Sports is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Compensation range: $70,000-$80,000 annually. Actual pay will be adjusted based on experience.

**Bonus eligible based upon company performance indicators

WORKING CONDITIONS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. (Request help with heavy or awkward boxes/products). Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb stairs and ladders, stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to walk.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.