Department:
11624 Aurora Sinai Medical Center - Concierge Service
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week:
40
Schedule Details/Additional Information:
Typically 1st shift hours - flexible schedule, occasional weekends as needed.
Supervises concierge / screening staff operations for site(s) as assigned.
- Greets patients and assesses their immediate needs. Successfully manages the first impression of the medical center.
- Assists in maintaining a smooth traffic flow at the entrances to the facility.
- Assists manager to conduct daily huddles and rounding to ensure all team members are updated on daily concerns/issues or situations that impact all who enter the facility.
- Serves as expert on regulatory guidelines for screening, visitation and safety guidelines for the team.
- Assists with real-time patient/visitor concerns and complaint resolution that are escalated to the manager for the department.
- Utilizes appropriate resources to verify patient/visitor destination and provides accurate directions.
- Offers assistance in any way necessary to include assists in/out of vehicles, locate wheelchairs, escort to destination. Remains with patient if they are alone or in a wheelchair until proper hand-off is made.
- Responsible for all department keys, pass cards, etc.
- Assists patients with transportation needs, ie: taxi vouchers, bus passes, van transport or other special needs.
- Ensures work areas are clean of debris, safe and free from obstacles.
Scheduled Hours
Open availability - flexible schedule, occasional weekends as needed.
Licenses & Certifications
None Required.
Degrees
High School Graduate (or equivalent knowledge).
Required Functional Experience
Typically requires 3 years of experience in hospitality services or related field, with experience as a lead or senior level staff.
Knowledge, Skills & Abilities
High level of demonstrable customer service/customer relations skills typically obtained through customer service work experience.Exceptional verbal and written communication skills.Demonstrated organizational, coaching, and counseling skills, including the ability to supervise large numbers of staff in a fast-paced, unpredictable environment.Proven effective critical thinking, creativity, problem solving and decision-making skills.Self-directed, flexible and possesses the ability to handle a high degree of pressure with effective time-management. Intermediate computer skills with windows applications and other automated systems.
Pay Range
$24.85 - $37.30
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
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