Supervisor, Notifications

Position Summary 

The Notifications Supervisor oversees the Notifications team within Customer Solutions, ensuring the timely and accurate delivery of product change and customer communications. This role is responsible for managing team performance, coordinating notification processes, and ensuring alignment with cross-functional stakeholders to support business and customer needs.

Essential Duties & Responsibilities

• Supervise, mentor, and develop the Notifications team, including coordinating daily activities, workload distribution, and prioritization
• Lead onboarding, training, and ongoing development of team members
• Prepare and deliver periodic performance appraisals of the Notifications team
• Approve timecard entries and vacation/sick requests from the Notifications team
• Provide recommendations to management regarding staffing, performance, and process improvements
• Develop, implement, and improve procedures to enhance service quality and operational efficiency
• Interpret and communicate work procedures to the Notifications team 
• Cross train team members to ensure maximum effectiveness
• Ensure all procedures and documentation are accurate, current, and consistently followed
• Monitor team performance, service levels, and quality metrics, taking corrective action as needed
• Coordinate product change notifications with configuration management, project management, marketing, and commercial teams
• Represent the Notifications function in Change Control Board discussions
• Review and ensure accuracy and completeness of product change notification documentation
• Partner with marketing and commercial teams to ensure clear and accurate customer communications
• Oversee the distribution of notifications to internal and external customers
• Support resolution of customer inquiries related to product changes
• Maintain tracking of pending and completed product changes
• Ensure appropriate follow-up with customers for approvals as required
• Define and maintain customer groupings based on contractual requirements
• Support impact analysis and stakeholder identification for product changes
• Communicate status updates and escalate issues as needed
• Work on special assignments as they arise

Knowledge & Skills

• Strong organizational and coordination skills with attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Effective verbal and written communication skills
• Strong interpersonal skills with the ability to work cross-functionally
• Ability to lead, coach, and develop team members
• Problem-solving skills with the ability to identify issues and implement solutions
• Working knowledge of customer communication processes and change management principles
• Ability to work independently and make sound decisions

Minimum Qualifications, Education & Experience 

• Must be at least 18 years of age
• High School Diploma required
• Bachelor’s degree from an accredited college or university is preferred
• Minimum 5 years administrative or customer service experience, preferably in a manufacturing or medical environment
• Prior experience in a lead or supervisory role preferred
• General knowledge of manufacturing, sales, and distribution processes
• Strong verbal and written communication skills
• Strong organizational and interpersonal skills
• Ability to manage multiple tasks and work with minimal direction

Work Environment

• This is largely a sedentary role. 
• This job operates in a professional office environment and routinely uses standard office equipment.
• Typically requires travel less than 5% of the time

ICU Medical has consistently provided you with clinical innovations that help solve real-world challenges.

With the acquisition of Hospira Infusion Systems in 2017 and Smiths Medical in 2022, we are now a global market leader with a complete line of clinically-essential IV therapy and high-value critical care products for hospital, alternate site, and home care settings.

We're ready to bring you consistent quality, innovation, and value in more areas than ever. Our focus allows us to bring you:

• Dedicated and non-dedicated IV sets and needlefree connectors clinically proven to provide an effective barrier against bacterial transfer and colonization.
• The industry’s broadest IV smart pump offering covering large volume, pain management, and ambulatory needs.
• IV medication safety software providing full IV-EHR interoperability with the highest customer satisfaction and compatibility with more EHR systems than any other company.
• Significant US IV solutions manufacturing and supply capabilities.

This role is based remotely; the incumbent may be remote in any state other than Colorado; California; Connecticut; Montana, Maine or New York.

ICU Medical EEO Statement:

ICU Medical is committed to being an Equal Opportunity Employer. We ensure that all qualified applicants receive fair consideration for employment regardless of race, color, nationality or national origin, ethnicity, sex, gender, religion or belief, marital or civil partnership status, sexual orientation, pregnancy or maternity, age, disability, or protected veteran status. 

If you are an individual with a disability and need reasonable accommodation to participate in the employment selection process, please contact us at [email protected]. We are committed to providing equal access and opportunities for all candidates.