Supervisor, Maintenance

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Supervise Maintenance Technicians to maximize customer satisfaction through network integrity and reliability. Oversee demand and preventative maintenance activities. Ensure adherence to company safety requirements. Responsible for the hiring, training, development, and performance evaluation of team.
Actively and consistently support all efforts to simplify and enhance the customer experience.
Supervise a team of Maintenance Technicians to meet customer expectations, technical quality and safety standards, and employee productivity; may supervise contractors as business needs dictate
Actively support all efforts to optimize network performance and reliability to ensure continuous customer satisfaction
Ensure responsiveness and first time resolution of line problem escalation work orders, while adhering to company quality and safety standards
Regularly observe and mentor employees regarding safety, quality, productivity and individual growth
Coordinate and reinforce employee training to ensure current Technical Quality Assurance (TQA) standards are met, and ensure employees are prepared as new technologies/tools are deployed
Perform practical field evaluations to verify technical competencies and safe practices; provide necessary feedback
Ensure staff has and maintains necessary company-issued tools and equipment
Monitor current procedures and tests performed to ensure compliance with FCC standards
Plan, implement and successfully complete small projects including: annual FCC testing, plant relocation projects, preventative maintenance programs, emergency restoration, etc.
Facilitate cross-functional communications and cooperation with Headend Inside Plant Operations, Construction, ROC and other internal departments as needed
Effectively interface with third party vendors
Operate Company vehicle in a safe and responsible manner
Adhere to industry specific local, state, and federal regulations, as applicable
Instill knowledge of all company products and services
Maintain records and documents in accordance with company policies and procedures
Establish positive employee relations through effective communication and ongoing support
Know, understand and follow company policy
Perform other duties as requested by manager
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Basic knowledge using software tools to support the current operations
Knowledge in basic network devices and network appliances
Advanced knowledge of HFC Distribution Network
Moderate knowledge of IP Networks
Moderate knowledge of Headend operation and Customer Premise Network
Basic knowledge of Company products and services
Ability to drive Company vehicle in a safe and responsible manner
Ability to travel (including during inclement weather) to and from assigned territories and company facilities
Ability to work outside for extended periods in any season and/or during inclement weather
Ability to operate appropriate computer or test equipment associated with position (e.g. RF and Optical test equipment)
Valid driver's license with satisfactory driving record within Company required standards
Required Education
Associate's degree in electronics or related field, or equivalent work experience Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)
Required Related Work Experience and Number of Years
Construction and/or maintenance of optical and coax distribution networks or equivalent work experience - 4+ Supervisory experience in a technical environment or equivalent work experience preferred - 1+
TMN404 2025-58805 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-09-23 04:00 AM (UTC) and will be extended if necessary.
The base pay for this position generally is between
$60,900.00 and $97,700.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.