Supervisor, Fraud Intelligence

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity:

The Supervisor, Fraud Intelligence leads a team responsible for executing and enhancing fraud strategy programs, including account takeover and fraud intelligence initiatives. This role is responsible for managing risk across multiple payment vectors for all client portfolios and guiding the intelligence & fraud strategy development to mitigate risk to Velera’s clients. The supervisor provides strategic direction, oversees anti-fraud activities, and ensures actionable analytics & intelligence is delivered to address critical fraud issues impacting credit unions.

Day in the Life:

• Supervise daily activities of Fraud Intelligence & Account Takeover Analysts.

• Lead, mentor, and develop a team of fraud analysts and risk specialists, fostering a culture of excellence, innovation, and collaboration.

• Facilitate team meetings and 1 on 1s with team members to ensure performance and productivity in line with department goals

• Oversee the execution of fraud detection, intelligence, and account takeover mitigation activities across multiple channels and platforms including digital payments, authorizations, and shared branch.

• Identify emerging risk across any Velera channel and develop risk strategies and processes to mitigate fraud

• Works cross-departmentally and internally with Risk Solution teams to ensure proper controls are in place to mitigate risks in an omni channel environment.

• Guide the team in conducting research and analysis on global fraud threats, trends, and patterns, and in transforming data into actionable insights.

• Ensure high-quality, actionable intelligence products are developed and delivered to fraud analyst and leaders across the organization

• Set strategic priorities for fraud analytics, ensuring alignment with organizational goals and regulatory requirements.

• Review and approve complex fraud strategies, rules, and analytical approaches for identifying and mitigating fraud and account takeover risks.

• Oversee the development and implementation of fraud analytics data standards and recommend improvements for current and future needs.

• Ensure effective communication between staff, management, vendors, and technology resources.

• Monitor team performance, manage multiple projects, and ensure timely completion of deliverables.

• Maintain confidentiality and ensure compliance with all relevant policies and regulations.

• Perform other duties as assigned.

Qualifications:

• Five (5) years experience or relevant combination of education and experience in a financial risk management or fraud analytics position required.

• Minimum 3 years prior lead or supervisory experience required.

• Experience in Lucene, Python, and Elasticsearch/Kibana knowledge preferred.

• Experience using and implementing new technical tools for analytical program improvements.

• Experience designing and implementing complex fraud strategies preferred.

• Experience in rule writing, strategy creation and trend analysis utilizing cutting edge technology.

Education:

• Bachelor’s Degree in Computer Science, Computer Engineering, Cybersecurity, or related discipline or equivalent combination of education and experience required. 

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.   Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here.  For information regarding your Right To Work, please click here.

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [email protected] for assistance.