Studio Leads at JETSET Pilates provide exceptional customer service, assist staff, answer inquiries, process sales, and maintain a welcoming environment.
Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.
Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.
Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.
Duties and Responsibilities
- Assist in delivering the ultimate boutique fitness experience to every client, every time.
- Provide the highest level of customer service to all clients and visitors upon arrival.
- Greet and check-in clients professionally upon arrival and thank them as they leave.
- Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
- Sell memberships and class packages in-person, online, and over the phone.
- Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
- Maintain a clean and tidy studio.
- Process retail sales and restock inventory as needed.
Similar Jobs
HR Tech • Payments • Professional Services • Software
Own post-sale upsell and cross-sell sales cycles end-to-end, partnering with CSMs, Support, and Product Specialists. Use Salesforce, Salesloft, AI-enabled prospecting, and quoting systems to manage pipeline, meet revenue quotas, ensure smooth handoffs to onboarding, and improve SOPs to drive product adoption and revenue expansion.
Top Skills:
Ai-Enabled ToolingCrm ToolsInternal Quoting SystemsProspecting SystemsSalesforceSalesloft
eCommerce • Mobile • Payments
Manage client campaigns end-to-end to maximize ROI and drive incremental revenue. Serve as primary client contact, optimize performance, deliver data-driven insights and recaps, pursue upsells/renewals, onboard and train clients, and support account growth while traveling up to 40%.
Top Skills:
ExcelGoogle SuiteLooker
Big Data • Fintech • Information Technology • Insurance • Software
Automate cloud infrastructure as code, build developer tooling, administer Kubernetes and platform services, improve CI/CD and observability, collaborate with product teams, run on-call rotation and manage incident runbooks to ensure platform reliability and developer productivity.
Top Skills:
ArgocdBashCircleCIClaude CodeCloudFormationDatadogDockerGCPGitGitGitlab CiGoJenkinsKubernetesNew RelicPostgresPulumiPulumi CloudPythonTerraformTypescript
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
