Student Business Services Military Specialist I

Compensation Range:

Position Summary

The Student Business Services Military Specialist tracks, processes, and maintains Military Tuition Assistance (TA) and Vocational Rehabilitation and Employment (VR&E) benefits by ensuring accuracy of submitted TA and VR&E documentation, completing invoicing through respective military processing portals, and ensuring receipt of funds from military agencies. Regularly communicates with Academic and Finance Advisors/Counselors, School Certifying Officials, and military agencies. Ensures compliance with federal and state regulatory agencies and university policies and procedures. 

Essential Functions:

• Process student Tuition Assistance (TA) vouchers upon receipt.
• Utilize TA military invoicing portals including but not limited to: ArmyIgnited (Army), AI Portal (Air Force), and PIEE (Navy, Marines, & Coast Guard).
• Ensure financial health of all Vocational Rehabilitation and Employment (VR&E) student benefits.
• Ensure accuracy of student VR&E documentation.
• Coordinate with applicable university department staff such as Academic and Finance Advisors/Counselors, School Certifying Officials, and Student Business Services Specialists.
• Coordinate and communicate with military agencies, as appropriate.
• Utilize the Tungsten Network invoicing system, monitoring receipt of funds, and monitoring potential overpayments through completion of debt letters received from VR&E.
• Maintain internal consult queue and meet service level agreement expectations.
• Stay abreast of the changing regulatory environment that may impact the university’s policies and procedures for receiving and processing military benefits.
• Assist in the development and revision of team policies and procedures as necessary.
• Reconcile incoming payments and prepare deposits for accounting.
• Attend the necessary military meetings, workshops, and webinars, that impact student military benefits compliance and best practice.
• Professionally work with and speak to military agency representatives to resolve benefit issues.
• Monitor student academic progress for purposes of military benefits qualifications and notify military agency of schedule changes that impact student eligibility.
• Process VA Debt Letters as received by the university and ensure return of VA funding and adjustment of ledger as appropriate.
• Participate in ongoing department projects, or other special projects, as needed. 
• Reasonable and consistent attendance to fulfill requirements of the position. 
• Other duties as assigned. 

Supervisory Responsibilities:  N/A

Requirements:

Education & Experience:

• Bachelor’s degree preferred.
• Minimum of one (1) year of student billing, military student aid, military relations, financial aid, advising, or related experience required.
• Experience in higher education preferred.
• Experience working in a technology-driven enterprise preferred.
• All skills, abilities, and education will be considered for minimum qualifications.

Competencies/Technical/Functional Skills:

• Knowledge of academic and business workings of a higher education institution.
• Knowledge of Military Tuition Assistance (TA) and Vocational Rehabilitation and Employment (VR&E) programs.
• Working knowledge of Department of Defense and Department of Veterans Affairs regulations as it pertains to military education benefits.
• Skill in verbal and written communication.
• Skill in operating equipment, such as personal computer and phone system.
• Ability to use and facilitate online communications.
• Ability to problem-solve.
• Ability to compute and comprehend rates, ratios, and percentages.
• Ability to effectively present information and respond to questions from students, university associates, licensing and accrediting agencies, and the public.
• Ability to collaborate effectively with others.
• Ability to maintain confidentiality and professionalism.
• Excellent customer service and communication skills.
• Strong analytical and critical thinking skills.
• Proficient with Microsoft Word and other applications in the Microsoft Office Suite.
• General legal knowledge including collections, Fair Debt Collection Practices Act (FDCPA), and Family Educational Rights & Privacy Act (FERPA).

Location: Remote, USA

Travel: No Travel Required

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Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies.  Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family.  For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.

National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.