Strategic Solutions Executive - West Coast Territory

This is a remote position.

ACDI is a rapidly growing Professional Services Company that sells and supports dynamic print management, capture, electric vehicle charging, and cost-recovery solutions to streamline office technology and the document lifecycle in a distributor-reseller environment. We have channel distribution and development partnerships with many of the largest copier and printer manufacturers worldwide, including Samsung, Xerox, Sharp, Canon, Ricoh, Konica-Minolta, Toshiba, Lexmark, and others. From hardware payment solutions, proximity card readers, and EV charging stations to digital workflow automation, fleet management, and analytics software, ACDI’s extensive portfolio pairs seamlessly with its industry-leading project coordination, installation, marketing, and sales expertise.

As we continually seek to develop progressive new solutions for our partners, we look to hire only the best and brightest. Hard work, commitment, and relationships have propelled ACDI to the status of the most respected partner in the dealer channel. If you covet an opportunity to be a part of a company with no limits, then we may be looking for someone like you!

STRATEGIC SOLUTIONS EXECUTIVES @ ACDI 

The Strategic Solutions Executive (SSE) - West Coast Territory serves as the primary growth champion for assigned reseller partners. This role is responsible for deepening long-term relationships, driving revenue expansion through insight-led engagement, and modernizing how ACDI delivers value across sales, service, and customer success.

The SSE owns partner strategy within their assigned region and accounts, aligning ACDI’s solutions, programs, and resources to each partner’s go-to-market objectives while ensuring operational excellence and CRM discipline.

The SSE reports directly to the Regional Vice President of Solutions and provides collaboration, guidance, and direction to Solutions Specialists and other sales team members. Let’s take on the world of Software Solutions!

STRATEGIC SOLUTIONS EXECUTIVE RESPONSIBILITIES:  

• Act as the primary account champion for assigned reseller partners, ensuring clear, consistent, and proactive communication between ACDI and partner stakeholders.
  

• Develop and maintain deep, multi-threaded relationships across partner sales, service, marketing, and leadership teams.
  

• Represent the voice of the partner internally, advocating for needs, opportunities, and strategic alignment.
  

• Identify account-specific growth opportunities through data analysis, solution bundling, and operational insight.
  

• Drive expansion by aligning ACDI’s software and services portfolio to each partner’s business model and go-to-market strategy.
  

• Refresh long-standing relationships by introducing new engagement models, programs, and vertical-specific packaged offerings.
  

• Design and recommend sales programs while setting short- and long-term sales targets within the assigned region.
  

• Lead quarterly and semi-annual account and market reviews using data-driven insights, with regular analysis of monthly partner reports.
  

• Analyze sales trends, pipeline health, adoption metrics, market share, and whitespace opportunities.
  

• Translate insights into clear, actionable growth recommendations for partners and internal stakeholders.
  

• Maintain deep knowledge of ACDI’s solution portfolio and competitive landscape.
  

• Coach partners on discovery, positioning, sales scripts, demos, and prospecting strategies.
  

• Coordinate training sessions, webinars, and enablement initiatives in collaboration with internal teams.
  

• Share outside market knowledge and best practices with internal sales and solutions teams.
  

• Support partner adoption of ACDI’s Customer Success methodology and platform (ChurnZero).
  

• Promote best practices in onboarding, adoption, renewals, and expansion.
  

• Measure success through partner engagement, capability development, and maturity.
  

• Maintain accurate opportunities, quotes, orders, and pipelines within Zoho CRM while providing relevant meeting notes to the CRM. 
  

• Ensure a consistent, process-driven quoting experience by establishing clear quoting parameters while collaborating with the quoting team to support partner needs.
  

• Ensure compliance with all ACDI policies, procedures, and processes.
  

• Onboard new regional and strategic accounts efficiently and consistently.
  

• Work closely with Sales, Marketing, Customer Success, Professional Services, Accounting, and other departments to support partner success.
  

• Ensure regional marketing, training, and enablement needs are identified and met.
  

• Ensure all partner-facing materials align with ACDI brand guidelines.
  

• Participate in facilitating regular regional meetings to align internal teams toward shared revenue and growth goals. 
  

• Model and uphold ACDI’s mission, vision, and core values.
  

• Maintain a positive, collaborative organizational culture.
  

• Demonstrate professionalism, integrity, accountability, and a commitment to continuous improvement.
  

EXPERIENCE & EDUCATION  

• Bachelor’s degree in Business Management or other related fields from an accredited college required (or 8+ years of experience outlined below in lieu of an accredited degree) 
  

• 5+ years of selling or managing national accounts required 
  

• 3+ years of selling experience in the copier, printing, and software industry required 
  

• National Account, Key Account, or Strategic Account experience required 
  

• Executive business-to-business experience required 
  

• Fluency in speaking, reading, and writing in English is required 
  

• Proficient in Microsoft Office Suite skills, sales tools, and software 
  

• Familiarity with Google and Zoho applications sets you apart  
  

• Strong professional communication skills (via phone, email, and in-person), problem-solving, negotiation skills,  technical capacity, project management, and collaboration
  

• Ability to communicate information in layman’s terms for the purpose of training or rolling out new information 
  

• Excellent organizational skills with an ability to think proactively, anticipate upcoming needs, and prioritize work 
  

PHYSICAL REQUIREMENTS 

• Must be able to stand or sit for prolonged periods of time 
  

• Must be able to lift 15 pounds 
  

• Must be able to travel up to 25%-40% approx annually and fly on a commercial airliner if needed 
  

• Will be required to furnish a passport or other identity documents for international travel 
  

SUPERVISORY RESPONSIBILITY 

• While this position does not formally supervise team members, it may support and guide staff through mentoring, training, and sharing best practices. 
  

WORK ENVIRONMENT 

• Moderate noise level, bullpen environment located at HQ in Benton, Arkansas, is preferred 
  

• The work environment is Fast-paced, encouraging, and positive 
  

• Must maintain a business professional, clean, and groomed appearance during client-facing interactions or client visits to our company headquarters. 
  

• Employee may be required to furnish adequate internet services, mobile services, and devices necessary to receive  business communications on a continual basis 
  

OTHER DUTIES 

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.