Strategic Operations Analyst (Remote, United States EST/CST)

APPLICATION DEADLINE: We encourage you to apply soon if interested, this role will be taken offline based on applicant volume. 

We recognize that job searching can sometimes feel uncertain, and we want to be respectful of your time and interest. We're committed to providing updates after the review period and thank you in advance for considering M-Files as your next career opportunity.

Who We Are

M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance.

Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries. 

At M-Files, our Guiding Principles unite us across diverse cultures and personalities:

1. Make It Happen – We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results.
2. Help Others – We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together.
3. Love Customers – We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed.

To learn more about us we encourage you to visit our company page.

To learn more about how we became a Certified Great Place to Work visit, Working at M-Files | Great Place to Work.

Summary of the Role

M-Files is looking for a high-potential, execution-oriented analyst to serve as a go-to resource within Strategic Operations, supporting key strategic priorities across the company.

This role is designed for an early-career professional who thrives in a fast-moving environment and enjoys turning ambiguity into action. You will help translate ideas, questions, threads, and leadership discussions into a structured, organized program—with clear workstreams, owners, meeting cadence, KPIs, baselines, impact estimates, and crisp executive-ready communication.

The Strategic Operations Analyst position requires strong judgment, high reliability, and a bias for action—someone who prides themselves on driving execution every day, not just producing analysis.

Key Responsibilities

Turn ambiguity into a structured program that moves

• Translate strategic priorities into clear workstreams, owners, timelines, and deliverables—then drive follow-through to completion.
• Build and maintain lightweight program structure: operating plans, workback schedules, decision logs, action trackers, and weekly priorities.
• Proactively identify gaps, risks, and dependencies—and push them toward resolution with the right stakeholders.

Run the operating cadence (calendar, meetings, coordination)

• Own the execution rhythm: scheduling, agendas, pre-reads, notes, action items, owners, and deadlines.
• Ensure meetings are decision-oriented and outcome-driven with explicit owners and deadlines.
• Maintain alignment between what leadership believes is happening and what is actually happening across teams.

Analytics, KPIs, baselines, impact estimates

• Build and maintain KPI definitions and baseline measurement approaches so progress can be quantified credibly.
• Perform hands-on analysis in Excel: data cleanup, modeling, scenario analysis, impact estimation, and performance tracking.
• Create simple measurement systems that make progress visible and highlight where execution is slipping.

Reporting and dashboards (to drive action, not bureaucracy)

• Provide consistent operational visibility: what shipped, what progressed, what’s blocked, what needs escalation.
• Create and maintain dashboards and reporting outputs (Excel / PowerPoint, and BI tools where applicable) that enable fast decision-making.
• Use reporting as a tool to drive action and accountability, not as the end product.

Executive-ready communication (PowerPoint and structured writing)

• Create high-quality, executive-ready PowerPoint decks: updates, operating reviews, decision memos, and strategic readouts.
• Write clear, concise summaries that synthesize complex inputs into “what matters / what changed / what we need to do next.”
• Support leadership preparation for key meetings and reviews with briefs, agendas, objectives, and next steps.

Outcomes to be achieved (what success looks like)

• Key strategic priorities consistently move from idea → plan → execution → measurable outcomes.
• Cross-functional teams are aligned, blockers are escalated early, and commitments are delivered reliably.
• The operating cadence is disciplined: clear priorities, clear owners, clear next steps, and consistent follow-through.
• Leadership has dependable visibility into progress and performance because execution is well-run week over week.

Required Qualifications

• 1–4 years of experience in an execution-oriented environment (e.g., business operations, consulting, investment banking, strategy & ops, program support, GTM ops, analytics)
• Advanced Excel skills (analysis, modeling, comfort working with imperfect data)
• Strong PowerPoint skills (can build clean, executive-ready decks quickly with attention to detail)
• Excellent written communication: concise, structured, action-oriented.
• Strong ownership and reliability; you pride yourself on consistent execution and follow-through
• Highly organized and able to manage multiple threads without dropping details

Preferred (nice to have)

• Experience supporting operating rhythms (weekly business reviews, QBRs, operational reviews).
• Familiarity with dashboards / BI tools (Power BI, Tableau) and/or basic SQL.
• Exposure to SaaS business models, pricing/packaging, or cross-functional transformation initiatives.

Participation in our Recruitment Process:

1. Initial Screening w/People & Culture Team Member
2. Hiring Manager (SVP, Strategic Operations & Corporate Development)
3. Additional Internal Stakeholder(s)

*Completed Recruitment Process Time Investment for Applicant: ~Approx. 3hrs

Why M-Files?

We are a global company with Finnish roots and with our own product that we are greatly proud of!

By joining M-Files, you will get the opportunity to contribute to our success and growth, while developing your own expertise. Our team is fun, and our solutions are changing the market!
 
Our guiding principles of "Make It Happen", "Help Others", and "Love Customers" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey.

What We Offer: 

• As remote enabled company our employees enjoy the flexibility to establish their own life/work balance
• 10 paid holidays annually
• Unlimited PTO
• Matching 401K Plan (25% of employee's contribution up to the IRS max)
• Health insurance (PPO and HDHP/HSA plans offered)
• Dental insurance
• Vision insurance
• Life insurance (1x employee salary)
• Short-term disability (employer paid)
• Long-term disability (employer paid)
• Flexible Spending Plan (medical and dependent)