Strategic Accounts Software Support Specialist (Internal Candidates)

AT THIS TIME ONLY CURRENT CAMPSPOT EMPLOYEES WILL BE CONSIDERED FOR THIS ROLE

Welcome to Campspot! Whether you are an avid camper, the occasional glamper, an expert RV-er, or new to the outdoors entirely, we're interested in working with you. Our team values diverse perspectives as we seek to create an easy-to-navigate and meaningful camping experience for everyone.

We hope you will consider joining our team! ALL human beings are welcome, and we are committed to helping you thrive here. We believe our team, as well as the outdoors, is for everyone. 

As a Strategic Accounts Software Support Specialist, you will assist our Strategic partners with software support requests. Your primary responsibility will be to work with campground and resort staff on inbound call/email questions in a range of difficulty. You will become a master of the ‘ins and outs’ of the Campspot reservation software. You will be expected to courteously share this expertise with campground management and staff at their request by phone, email, and remote desktop demonstration. A high level of technical ability is preferred.

Shift/hours:

• Monday - Friday 9a - 6p EST

 Key Responsibilities:

• Account Management:
• • Serve as a primary point of contact for our strategic customers.
  • Develop a deep understanding of each customer's business, goals, and challenges.
  • Build and maintain strong, long-lasting relationships with key stakeholders.
• Customer Support:
• • Manage and own a queue of strategic account support tickets.
  • Provide assistance for additional customer support requests as required.
• Customer Satisfaction:
• • Proactively address customer inquiries, issues, and concerns.
  • Collaborate with cross-functional teams to deliver exceptional service and support.
  • Provide exceptional customer service and work with a strong sense of urgency.

Qualifications:

• 1-2 years in a customer service, account management, or software support position
• Excellent written and verbal communication skills
• Patient and courteous demeanor when working with customers
• Availability to work the above-mentioned schedule
• Attention and obsession with detail and accuracy
• Effectively and efficiently solve problems ranging in difficulty
• Demonstrated ability to manage multiple, simultaneous, and sometimes competing priorities 

Preferred Qualifications:

• Available to start immediately
• 3 years experience in customer service or related role
• Experience working in the recreation/hospitality/tourism industry
• Experience working with Software as a Service (SaaS)
• Proficient in Google Business Suite and Microsoft Office, specifically MS Excel

Compensation and Benefits:

• Base salary: $55k
• Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates
• 401(k) plan with employer match
• Flexible and casual work environment: we offer flexible PTO and a remote-first workplace
• Employee camping credit to encourage getting outdoors and experiencing our product!