Strategic Accounts Project Manager

Strategic Accounts Project Managers (SAPM) serves as the central conduit between critical customer-facing Strategic Accounts Manager (SAMs) and internal cross-functional teams, responsible for the holistic management of our strategic customer support program and individual high-priority account management of all critical customer efforts from discovery to delivery. The SAPM is a highly driven, organized and collaborative member of a strategic team that ensures high-impact improvements and actions are triaged, managed, prioritized, and executed by a tangible change for high-impact customers.  

You will be responsible for plan development, tracking, delivery and progress reporting ensuring that customer requests are prioritized, strategized, and driven forward to completion. You will work closely with Sales Account Managers (SAMs), Product, Customer Success, Client Operations, and Finance to .  

You’ll Get To: 

• Assume full ownership of projects, working closely with the Strategic Accounts Manager as well as representatives from Sales, Product, Engineering, Customer Support, and other teams. 

• Serve as the go-to resource for capturing and triaging product and service-related requests from the SAMs. 

• Collaborate with cross functional teams to establish project plans for product, process, and systems update projects. 

• Successfully manage deliverables to milestone dates and escalate issues as needed 

• Track, follow-up and secure timely resolution of project issues 

• Build trust and rapport with both internal and external stakeholders to drive alignment and execution.  

• Facilitate meetings and working sessions to ensure clarity, ownership, and progress. 

• Drive cross-functional efforts to solve problems raised by clients engaged by our SAMs. 

• Drive internal accountability by tracking progress, resolving blockers, and ensuring timely delivery of solutions. 

• Maintain visibility into request status and communicate updates clearly and consistently. 

• Shield the SAMs from operational distractions by owning the coordination and execution of internal follow-ups. 

• Ensure that the SAMs have the support they need to maintain strong client relationships. 

• Conduct current vs. future state mapping for key process changes 

• Ensures adherence to quality standards and reviews project deliverables 

• Manages the integration of vendor tasks and tracks and reviews vendor deliverables 

• Recommends and takes action to direct the analysis and solutions of problems 

What You’ll Need:  

• Minimum 6+ years of project management experience 

• Bachelor’s degree or equivalent experience 

• Project Management Professional (PMP) preferred 

• Experience leading complex cross functional projects to a successful outcome 

• Proven ability to think through business problems and develop action plans 

• Strong organizational and time management skills, ability to multitask and handle urgent interruptions with poise and professionalism 

• Superior listener and communicator – strong oral , written, and active listening skills a must 

• Exercise both ‘self drive’ and teamwork to get results in diverse, fast paced environments 

• Proficient in Smartsheets, MS Project or other project management tool and Microsoft Office applications including Word, Visio, Excel, and PowerPoint 

• Familiarity of Agile SDLC 

• Knowledge of CRM and ERP from a business user perspective; SalesForce and Netsuite a plus