At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.
We drive sales of Mindbody software and ClassPass inventory, but that’s not all. The Revenue team helps our customers achieve their business goals, contributes to their growth, and eliminates hurdles by finding smart solutions from our suite of software products. We are strategic, collaborative, and solutions-oriented.
About the right team memberThe Strategic Account Program Manager will serve as the central operational and communications hub for the Strategic Account organization. This role balances strong organizational skills with analytical capabilities, proactively driving resource management while also supporting quota setting, annual operating plan setting, and sales forecasting. The ideal candidate will demonstrate strong organization, analytical, and communications skills and excel in cross functional environment, with about 50% of the role requiring program management skills, and 50% focusing on data analytics (forecasting, quota reporting, etc).
About the role- Build and maintain active resource hubs for all team documentation within the Strategic Accounts organization
- Assist with quota reporting, Annual Operating Plan creation, and ad hoc projects
- Serve as primary liaison & cross-functional partner to the Product org providing communications/updates to the SA org on to product rollouts / product announcements
- Partner with Product & Marketing to create materials & resources dedicated to educating internal and external stakeholders on product releases and updates
- Serve as the driver for product-related SA meetings and cadences
- Serve as a key contributor to cross-functional DACIs representing SA (e.g., Attentive, MB Capital, MB Insurance)
- Own QBR template deck/ source of truth deck that contains library of slides for all strategic priorities for SAMs to cover with their customers (e.g., product releases, PIO/dynamic pricing, capital, insurance, etc)
- Prioritize deliverables effectively in a fast-paced environment with multiple conflicting priorties
- Identify gaps in process or productivity and recommend solutions
- All other duties assigned
- 2-4 Years of Program Management Experience
- 2+ Years with Sales Analytics or related experience
- Bias-for-action and ability to drive coordination of product launches with minimal guidance necessary
- Proven ability to build relationships with stakeholders across the company
- Experience in utilizing data and analytics for forecasting, reporting, and sales compensation analysis.
- Advanced proficiency in Excel and PowerPoint
- Proven ability to create, organize, and maintain internal documentation, team resources, and shared knowledge bases with a high level of accuracy.
- Exceptional attention to detail, ensuring documents are error-free, consistently formatted, and regularly updated.
- Strong organizational skills with experience developing systems or frameworks for easy access and version control of documentation.
- Proactive in identifying gaps in team resources or documentation, taking initiative to fill them before they become blockers.
- Skilled in creating user-friendly templates, checklists, SOPs, and internal guides that enhance team efficiency and clarity.
- Ability to collaborate across teams to collect, verify, and streamline information from multiple stakeholders.
- Comfortable managing and prioritizing multiple projects, with a natural sense of ownership and follow-through.
- Capable of anticipating team needs and independently developing solutions or suggesting process improvements.
- Strong communication skills, both written and verbal, for crafting clear documentation and facilitating alignment.
It is Mindbody’s intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Mindbody’s compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.
Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.
The base salary range for this position in the United States is $80,200 to $100,300. The total compensation package for this position may also include performance bonus, stock, benefits and/or other applicable incentive compensation plans.
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at Playlist, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).
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