Manage a portfolio of top-tier accounts, providing onboarding, support, and relationship management to enhance member engagement and satisfaction.
CompStak envisions a commercial real estate industry in which accurate and transparent data leads to better, faster deals for everyone. We gather critical information that is hard to access, then make it instantly and seamlessly available to our platform members.
Location: Los Angeles, California
Hybrid: 3 days in the office, subject to change
We are looking for a passionate, results-oriented teammate to join our Strategic Accounts vertical as an Account Manager. This role will work closely with the National Director of Strategic Accounts and the CompStak team to cultivate exceptional experiences for our most valued members, from onboarding through adoption. At CompStak, our mission is to revolutionize the commercial real estate industry by bringing transparency to our members; our Strategic Accounts team sits at the heart of this mission.
Responsibilities
- Proactively manage a portfolio of geographically assigned, top-tier CompStak Exchange members to deliver consistent value across the entire member lifecycle.
- Build strong member relationships by maintaining high levels of engagement and communication; increase engagement on the platform by understanding our member’s day-to-day data needs, usage and pain points.
- Facilitate onboarding of new members and firms, including the delivery of basic and advanced training, and on-going support with best practices.
- Navigate complex organizational structures and connect with key stakeholders to drive the collection of commercial real estate transaction data.
- Conduct regular business reviews with Strategic Accounts to prioritize opportunity and risk to reduce member churn.
- Understand and monitor success metrics to identify opportunities for data growth and member expansion within your portfolio of accounts.
- Resolve member challenges and requests, alone and through collaboration with other CompStak teams; approach all situations with curiosity and creativity.
Skills & Experience
- 1+ years experience in account management, sales, business development, or SaaS customer success roles.
- Experience/interest in commercial real estate and data analytics is preferred.
- Experience with Salesforce or other CRM is a bonus.
- You enjoy speaking with people, have the ability to develop rapport, influence others and maintain strong working relationships.
- Self starter, self directed, process oriented, and exceptionally organized.
- Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations, especially with key decision makers.
- Undergraduate degree (BA/BS).
The base pay ranges provided below are for Los Angeles hires only and will be commensurate with candidate experience.
Pay range: $60,000 - $65,000
About CompStak
Launched in 2012, we’ve built a network of over 30,000 brokers, appraisers and research professionals across the country, using a unique crowdsourced model. Our clients enjoy the foremost lease and sale transaction data combined with a robust analytics platform. CompStak’s unique data and intuitive platform is used by the world’s largest real estate investors, lenders, brokers and appraisers to compare properties, underwrite investments and loans, close deals and track market trends.
CompStak has over 100 team members in the US and overseas; and we continue to grow. We’re backed by top VCs and industry players like Morgan Stanley, Canaan Partners, IA Capital, Transamerica, Moody’s, RealPage, 500 Startups, and Daily Mail Group, and have raised over $75m to date. Our HQ is in New York City, we have regional offices in Atlanta, Chicago and Los Angeles, and we have an international office in Belgrade, Serbia.
We pride ourselves on an environment that is fun, collaborative, and rewards hard work. We look forward to the value that future employees will add to our amazing teams!
CompStak is an equal opportunity employer that celebrates employees and applicants of all identities, backgrounds, abilities, and perspectives. We foster a welcoming work environment that supports diversity and inclusion, and we reject discrimination or harassment of any individual. If you are a person with a disability and require assistance with any part of the application process, please let us know. All employment decisions are made on the basis of qualifications, merit, and business need.
Top Skills
CRM
Salesforce
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