Strategic Account Specialist

Role Summary/Purpose:

The Strategic Accounts Specialist is responsible for partnering with the Client Development/National Accounts team to support national business efforts, to cultivate, and nurture existing large partner relationships by using a consultative and solution based selling approach.

Essential Responsibilities:

• Partner with Client Development/National Account team to strategically nurture existing large clients.

• Use a consultative approach with key decision makers (C-suite, Regional Management, Office Managers, etc.) over the phone to provide value added best practices, new tools, and performance information to strengthen relationships with accounts and demonstrate the benefits of CareCredit with the intent to increase NCS for assigned accounts.

• Provide over the phone training for Large accounts on CareCredit products, processes, benefits, rates and compliance requirements as needed.

• Develop long term client relationships, capitalize on opportunities, satisfy customer needs, and increase sales

• Implement action plans for low performing accounts that will result in increased usage.

• Utilize defined sales process, strategies, provider segmentation, prioritization, campaigns and other activity to drive performance.

• Document all provider engagements in Salesforce.

• Lead/Participate in special projects, meetings, trade shows pertaining to dedicated accounts

• Deliver on Quality Assurance/Performance metrics standards set forth by the organization

• Support Synchrony mission, vision, core values and customer service philosophy and adheres to the all regulatory and company policy requirements.

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Minimum of 1 year of telephone sales/field sales/collections experience and high school diploma/GED

• Minimum of 9 months of experience within the CareCredit sales function including proven success in building and growing accounts within assigned territory or compensatory veterinary industry experience  

• Demonstrated ability to effectively communicate and influence senior business leaders and key external business partners

• Proficient in the use of Microsoft Office including Outlook, Microsoft Excel and PowerPoint

Desired Characteristics:

• Professional and consultative selling skills with emphasis on influencing others to take action

• Strong proficiency in Salesforce CRM

• Ability to work in a team

• Capable of gaining accelerated access to key decision makers and influencers within an organization

• Strong written, verbal and presentation skills

• Metrics-oriented

• Ability to travel up to 5% of the time

• Analytical thinker with excellent presentation, organization, communication and time management skills

• Bachelor’s degree

• Spanish/English fluency

Grade/Level: 07

The hourly rate range for this position is $25.50 - $35.00/hr USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience or skill level.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to our nearest Hub (either virtual or physical) for in-person engagement activities such as weekly business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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