Strategic Account Manager - Retail

Square's Strategic portfolio of sellers is rapidly expanding, and with it, the need for dedicated account leadership has never been more critical. The Mid-Market Account Management team at Square is seeking a seasoned, customer-focused professional to steward a fixed book of high-potential Mid-Market sellers across the retail vertical in the US. This role is pivotal in both protecting and accelerating the growth of some of Square's most impactful customer relationships. By serving as a trusted advisor and advocate, the Account Manager drives mutual success-ensuring sellers realize long-term value from the Square ecosystem while driving meaningful growth for our core business.
As an Account Manager on our team, you'll be at the forefront of helping diverse, dynamic business owners thrive with Square. Reporting to our Retail team lead, your role is all about building meaningful partnerships with clients in the retail space-understanding their unique needs, crafting innovative solutions, and championing them within Square.
Success in this role requires close collaboration with Customer Success, Onboarding, Product, and Square's Solutions Engineering teams. We're looking for candidates with a background in account management, consulting, or sales who bring a growth mindset and a proven ability to drive growth in a book of business with curiosity, empathy, and tenacity.
Role Priorities
You will:

• Manage a book of up to 250 Strategic Sellers
• Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences
• Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams
• Partner with Account Executives on newly onboarded high-growth opportunities
• Negotiate contracts for use-case expansion and retention of your sellers
• Serve as the voice of the seller to Square's Product Teams on behalf of your portfolio
• Provide white glove client service to ensure resolution of seller issues

You have:

• Consistent over-performance on key metrics; experience exceeding revenue targets within a book of business
• 3+ years of sales or account management experience
• Remarkable discovery skills with customers
• Proven experience managing projects internally with engineering, product and/or finance teams
• Contract and/or pricing negotiations experience with external senior stakeholders
• Excellent written and verbal communication skills
• Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook
• Passion and knowledge about how new technologies can help better serve independent business owners
• Experience within the Retail industry is ideal, but not required.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on the candidate's work location and may be modified in the future.
Zone A: USD $106,600.00 - USD $159,800.00
Zone B: USD $99,00.00 - USD $148,700.00
Zone C: USD $90,600.00 - USD $136,000.00
Zone D: USD $80,000.00 - USD $120,000.00
Amounts listed above include target variable compensation.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.