At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.
Our Client Success team is looking for an experienced Strategic Account Executive to develop and nurture client relationships. The ideal candidate will have significant experience working with Enterprise employer groups, have a problem solving and creative mindset, deep employee benefits and health care knowledge, and the ability to manage multiple priorities across our client base.
As a Strategic Account Executive at Collective Health, you will develop trusted partnerships with well known benefits leaders, helping them provide a better healthcare experience for their employees and dependents. You’ll be the main point of contact for dynamic, fast-paced relationships and develop a plan for how Collective Health can support the overall strategic goals for your client(s).
Success will depend on your ability to work cross functionally with our internal teams, execute on client goals and priorities, and navigate ambiguity and rapid change. We are looking for individuals who are passionate about our mission and will own our clients’ success as a driver of the success of Collective Health.
What you'll do:- Be the primary client-facing strategic partner; leading relationship development
- Own and drive the account’s Strategic Account Plan; aligning with the Collective Health value story with client goals and long-term roadmap
- Lead renewal strategy and upsell opportunities; own pricing discussions, retention and forecasting.
- Lead internal coordination (e.g. clinical insights, product, legal, Practice Areas) to escalate and resolves cross functional blockers from the client
- Be accountable for overall Client Health; and leading initiatives to maintain client health which include health reviews and account planning with Client Success leaders
- Own the end to end process and actively facilitate the communication of CH ROI and value as part of the annual Year in Review strategy meeting with client executives.
- Lead broker / consultant alignment and strategy meetings with client, broker/consultant and Collective Health.
- Promote Collective Health innovation and guide clients through road map discussions.
- Develop a deep understanding of client goals and objectives and advocate for them with key internal stakeholders
- Articulate Collective Health's differentiated value proposition with minimal reliance upon subject matter experts
- Demonstrate data-driven solutions and link results to clients’ key priorities and objectives
- Exemplify internal and external leadership and own client accountability including decisions, actions, and processes
- Embrace a culture of learning and continuous improvement
- 5 to 8 years of experience in client success / account management in employee benefits and healthcare
- Professional experience working at a consulting firm, carrier/TPA, or digital health partner
- Foundational knowledge of self insured medical, Rx, dental, and vision plans, financial analysis, account management, and health plan operations and point solutions
- Experience with large, multi-site, complex, self-funded accounts
- Ability to analyze and interpret data to support client strategy and ongoing initiatives
- Strong communication and presentation skills and expert communication to articulate a compelling story and manage difficult conversations
- Ability to work autonomously and at a rapid pace, within a changing environment
- The demonstrated ability to develop strong working relationships and ensure healthy long term partnerships
This job can be performed in a location where we have an office: San Francisco, CA, Lehi, UT, or Plano, TX, with the expectation of being in office at least two weekdays per week, or hired for remote work in the following states: AZ, CA, CO, CT, FL, GA, IL, MD, MA, MI, MN, NV, NJ, NY, NC, OH, OR, TN, TX, UT, VA, WA, or WI.
The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/benefits/.
- Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare
- Impactful projects that shape the future of our organization
- Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
- Flexible work arrangements and a supportive work-life balance
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact [email protected].
Privacy NoticeFor more information about why we need your data and how we use it, please see our privacy policy: https://collectivehealth.com/privacy-policy/.
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