Strategic Account Director, Benefit Solutions

GoodRx is the leading prescription savings platform in the U.S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information. Since 2011, GoodRx has helped consumers save nearly $75 billion on the cost of their prescriptions.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

About the Role:

The Strategic Account Director, Benefit Solutions is responsible for the strategic oversight and long-term success of employer partnerships. This individual will serve as a trusted advisor to employer clients, with accountability for ensuring satisfaction, retention, and growth of key relationships. The Strategic Account Executive will identify opportunities to broaden the organization’s support and value to each employer, aligning solutions that enhance benefit effectiveness, member experience, and cost efficiency.
The ideal candidate brings 8 or more years of client relationship management experience within benefits administration, with a strong understanding of pharmacy benefit management (PBM) operations, plan design, and claims processing. This role requires strategic thinking, consultative communication, and a deep commitment to delivering measurable value for employer clients.

Responsibilities:

• Serve as the primary relationship manager for a portfolio of clients, ensuring satisfaction, performance, and long-term partnership success.

• Develop a deep understanding of each client’s benefits strategy, workforce demographics, and business objectives to align organizational solutions accordingly.

• Lead regular strategic reviews with employers, or business partners, to assess performance, share insights, and identify opportunities for improvement and innovation.

• Identify opportunities to expand the organization’s role and value across employer accounts through new products, services, and program enhancements.

• Collaborate with internal teams to design tailored recommendations that improve outcomes, cost management, and employee engagement.

• Support the development of renewal strategies and contribute to retention and expansion initiatives.

• Partner closely with internal operations, and implementation teams to ensure flawless delivery of services and support for each employer.

• Oversee resolution of escalated issues, ensuring root causes are identified and addressed to prevent recurrence.

• Contribute to the continuous improvement of account management processes and reporting practices.

• Apply a strong understanding of PBM operations, and claims administration to support employer decision-making.

• Translate complex pharmacy and benefit data into actionable insights for clients.

• Stay current on pharmacy trends, pricing strategies, and benefit design innovations to provide proactive recommendations.

• Act as a strategic advisor to HR, finance, and benefits leaders within employer organizations.

• Present performance updates, clinical outcomes, and program analyses in a clear and compelling manner.

• Partner with leadership and marketing teams to support employer communications and educational initiatives.

Skills and Qualifications:

• 12+ years of experience with a Bachelor’s degree in business, healthcare administration, or a related field required, or 8+ years with a Master’s degree; advanced degree preferred.

• 8+ years of experience in client relationship management, account management, or consulting within benefits administration, PBM, or healthcare sectors.

• Proven ability to manage complex relationships and influence executive stakeholders.

• Strong understanding of pharmacy benefits, and claims processing workflows.

• Exceptional communication, presentation, and negotiation skills.

• Strong analytical ability to interpret and communicate data-driven insights.

• Proficiency in CRM systems and Microsoft Office or related tools.

• Ability to manage multiple priorities with attention to detail and follow-through.

• Client-focused with a consultative and solution-oriented mindset.

• Strategic thinker who anticipates client needs and identifies growth opportunities.

• Collaborative team player who works effectively across departments.

• Highly professional, credible, and adaptable in executive-level interactions.

At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future. Please contact your recruiter for additional information.

San Francisco and Seattle Offices:

New York Office:

Santa Monica Office:

Other Office Locations:

GoodRx also offers additional compensation programs such as annual cash bonuses or commission, and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more!

We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, individuals with disabilities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role!

GoodRx is committed to providing reasonable accommodations for candidates with disabilities during our recruiting process. If you need any assistance or accommodations due to a disability, please reach out to us at [email protected].

We prioritize candidate safety. Please be aware that all official communication will only be sent from @goodrx.com or [email protected] addresses.

GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a tele-health marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.