Staff Technical Product Manager

Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce.

Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo e-commerce businesses, marketplaces, platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.

How we’ll deliver success:

Shippo R&D is seeking a Staff Technical Product Manager to develop and execute a strategic roadmap for our Tracking, Address, and Reconciliation products. 

This role is responsible for ensuring our APIs meet the quality bar of shippers everywhere, with a focus on a clean carrier abstraction, complete and accurate data, and real-time updates powered by a scalable, high availability service. 

Our address API ensures a high deliverability of packages, and our tracking API makes sure it gets there on time. Our reconciliation service ensures Carriers, Shippo, and Customers are billed and paid quickly and accurately. These are highly technical product areas that share the same foundation:

- Deep knowledge of parcel carrier data

- A customer-centric abstraction of complex carrier concepts

- A clear understanding of customer availability, throughput, and latency requirements

- Empathy for everyone who interacts with our products, including developers, shippers, consumers, and internal operations.

You will be a champion for our shippers and external developers who integrate to our APIs. Your strategy will be driven by customer empathy, business acumen, and a high bar for quality.  You will define success metrics rooted in customer adoption, business impact, and service quality.

You’ll solve real customer problems with big impact. You will make difficult prioritization decisions based on customer and business impact, known variables and unknown assumptions, and awareness of overall company strategy. You will develop a strong strategic view of our suite of API products and how they must change in order to maximize value.

Your teammates will rely on you to keep everyone aligned. You will leverage effective communication skills to align individuals of all levels at Shippo, across carrier partnerships, customer success, strategic partnerships, and our senior leadership team. You will engage deeply with your engineering team to hold a high quality bar for our products, identify the biggest opportunities to improve our service quality, and trade those opportunities off effectively against customer and carrier feature requests.

Shipping & handling responsibilities:

• Lead multiple engineering teams to develop enhancements to our tracking, address, and reconciliation products, and deliver with quality.
• In partnership with engineering, create and grow a clear abstraction of carrier capabilities. 
• Research API customers’ pain points and shipping strategies, and classify how our product does or does not meet their needs.
• Continuously publish research, including competitor announcements, market analysis and trends.
• Develop a long term roadmap for your core product areas backed by the research above.
• Collaborate with other product and engineering teams to build high quality, scalable solutions.
• Ensure our reconciliation service captures 100% of carrier invoices for Shippo and extend that capability to our customers.
• Understand and own the shipping domain. Empathize deeply with merchants to understand their challenges.  Model out how merchants are shipping goods to consumers. Contextualize those insights to determine the most important problems worth solving.
• Understand how we offer our services as a SaaS platform. Empathize deeply with developers to understand their integration challenges. Contextualize those insights to determine the most important problems worth solving.
• Review and prioritize new capabilities as they become available from carriers, and understand tradeoffs and limitations of how those capabilities could mesh with existing product experience
• Support the engineering team during incidents to confirm what are expected and unexpected product behaviors
• Support the organization in designing the customer experience and impact around feature releases
• Build customer-level and carrier-level insights and analytics off historic data to drive internal awareness of value and future prioritization

Do you tick the boxes?

• 5+ years of Product Management experience, with a strong emphasis on technical platforms.
• 2+ years of experience with external-facing API products.
• Strong understanding of system architecture, APIs, and cloud technologies. 
• 2+ years of experience as a Software Engineer or similar technical role.
• Proven track record of delivering great products end-to-end from strategy through execution
• Ability to think strategically, prioritize ruthlessly, and execute methodically
• Excellent communication skills, both written and verbal, for a variety of audiences with a wide range of technical skill levels and backgrounds
• Willing to wear many hats and collaborate with all levels of the organization.
• Experience with eCommerce order fulfillment is a plus.
• Experience with parcel carrier integrations is a plus.

What's in the Shippo package?

• Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!
• Take-as-much-as-you-need vacation policy & flexible working 
• One week-long company wide winter shutdown 
• 3 Volunteer Days Off (VTOs)
• WFH stipend to set up your home office
• Charity donation match up to $100
• Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
• Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings

Our Compensation Shippolicy:

We believe compensation is a custom experience and are commited to fair and equitable compensation practices. The standard base pay range for this role is min is $153k to a max $207k annual salary. We tend to anchor our pay in the middle of this range ($180k). Since we are focused on hiring Shippos Everywhere, we have 2 US pay ranges, a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher, such as NYC and California.

The actual base pay is dependent upon many factors, such as: financial budgets, work experience, training, transferable skills, business needs, and market value. The base pay salary ranges are subject to change and may be modified in the future. Total compensation for this role will include, equity, medical, dental, vision and other benefits noted in our Shippos “package” section.

Sail through the process:

Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at [email protected]

Shippos in the wild:

Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally.

For locations outside of the US and Ireland, the employment contracts are powered by Remote.com (all Shippo perks still apply - including equity!). What we want to emphasize is that you can be successful at Shippo regardless of location.

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We leverage AI to review all resumes during the application phase to ensure fairness, comprehensively evaluate each submission, and mitigate bias. However, all decisions at every stage of the process are made by a real person.