Staff Software Engineer

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Be a mentor for colleagues and help promote knowledge-sharing

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years of experience with Javascript ES6+
• Strong understanding of modern JavaScript features such as arrow functions, async and await, promises, modules, destructuring.
• Deep knowledge of DOM manipulation and event handling.
• TypeScript
• Solid experience with type annotations, interfaces, generics, enums, and utility types.
• Ability to design strongly typed APIs for React components.
• React
• Hands-on experience building large scale React applications.
• Proficiency with functional components and React Hooks such as useState, useEffect, useContext, useReducer.
• State management using React Context API, Redux, or other state libraries.
• Experience with React Router or similar libraries for navigation.
• 4 Fluent UI or similar component libraries
• Experience using Fluent UI components to build enterprise grade UIs.
• Ability to customize themes and styles to match branding.
• Understanding of accessibility best practices baked into Fluent UI.
• Node.js and Tooling
• Familiarity with Node.js as a runtime environment.
• Experience with package managers such as npm, yarn, or pnpm.
• Experience with build tools like Webpack, Vite, or similar.
• Basic understanding of backend APIs such as Express.js or NestJS is a plus.
• 6 Frontend Development Practices
• Strong knowledge of HTML5, CSS3, Flexbox, Grid, and responsive design.
• Experience with CSS in JS or styling frameworks such as styled components, emotion, or Fluent UI styling system.
• Debugging skills using browser developer tools.

Additional Skills (Nice to Have)
a. Familiarity with testing frameworks such as Jest, React Testing Library, Cypress.
b. Experience with CI/CD pipelines such as GitHub Actions, Azure DevOps, Jenkins.
c. Experience working with REST APIs and ideally GraphQL.
d. Exposure to cloud platforms, with Azure being a strong advantage.
e. Knowledge of performance optimization techniques in React.
FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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