Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
Your Impact on our Mission Zocdoc’s greatest asset is its people. As a Staff Software Engineer on the Developer Platform team, you will play a critical role in revolutionizing healthcare by supporting Zocdoc's Engineering teams. Embedded within our infrastructure organization, you will contribute to the next generation of developer tooling and service deployment. Your work will focus on improving developer workflows and ensuring that the features Zocdoc builds are functional, secure, and resilient, which in turn enables millions of patients to access the care they need. You will also provide technical leadership, guiding design decisions and mentoring other engineers to foster best practices across the organization.
You’ll enjoy this role if you are…
- Inspired by the opportunity to positively impact the healthcare experience for millions of customers and providers
- Passionate about improving developers’ lives and their development workflows
- Autonomous, individually accountable, and comfortable working in a remote environment
- A fervent champion of engineering fundamentals and enjoy driving adoption of best practices in code health, testing, and maintainability across organizations and and teams
- A believer that diverse and inclusive teams and cultures are non-negotiable
- Excited to lead projects and be a mentor for other engineer cultivating innovation across multiple teams
Your day to day is…
- Analyzing and decomposing complex product challenges to drive sound design decisions
- Working hands-on shipping code using languages like C#, GO, Python, and TypeScript
- Automating what can be automated and breaking down the barriers of traditional software development to increase developer productivity
- Making meaningful contributions as you own and release features that will impact our large engineering organization, ultimately affecting patients, doctors, and Zocdoc’rs alike
- Collaborating with teams of dedicated engineers and product managers
- Supporting the large product engineering organization with their tooling, deployment, CI/CD pipelines, shared services, and other platform needs
- Mentoring your peers and colleagues by giving thoughtful feedback, with the notion that helping others means learning and growing yourself
- Continuously improving our ability to deliver quality solutions through evolving engineering processes and technical capabilities
- Advocating for a productive and positive developer experience
You’ll be successful in this role if you have…
- 6+ years of professional development experience
- Successfully shipped tools for your fellow developers and deployed highly scalable and resilient consumer-facing products
- Diverse experience with a variety of development tools and techniques. All the acronyms - AWS, CI, CD, IaC, APIs, etc
- Experience with containerization, Docker, and CI/CD pipelines
- Demonstrated history of solid and well-rounded system design skills with a strong understanding of OO Fundamentals
- Improved developer productivity, efficiency, and velocity by setting up best practices for coding, testing, deployment, and observability
- A passion for building platforms and understanding what makes a great platform - infrastructure as code, automation, libraries, APIs, standardization, and the right level of abstractions
- Successfully mentored other engineers in the past and have encouraged your peers to use engineering best practices
- Been an effective communicator capable of delving into technical project details and facilitating discussions on technical aspects. You should also be adept at presenting technical solutions at an appropriate level of abstraction for a diverse cross-functional audience, including non-technical stakeholders
- A growth mindset and inspire excellence
- Experience successfully working with a distributed workforce preferred
- Bachelor’s degree in Computer Science, Computer Engineering, or equivalent engineering experience is preferred, but not required
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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