Staff Software Engineer - Platform Infra Automation (backend)

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Team Info
ServiceNow's purpose is to make the world work better for everyone. We are one of the fastest growing enterprise companies in the world. Our customers use ServiceNow cloud to build, test, and deploy applications running on their instance. Our customers and their instances grow every day around the world on our private and public clouds.
Platform Infrastructure Automation builds software that brings ServiceNow instances to life and manages their journey on our Clouds. We write software that works across tens of data centers and tens of thousands of servers around the world. Reliability and Performance are utmost important in everything we do. We use a combination of Java, JavaScript and ServiceNow platform to achieve this. We continue to evolve our platform to use newer methodologies.
We are a group of people that enjoy working with infrastructure and make it work for our customers.
We work in a very collaborative environment with distributed teams that empowers and enables you to succeed in your role. Your initiative (start) and drive (propel) will be unstoppable in our team.
What you get to do in this role:

• Take a higher order problem and define it clearly and design a system to solve it.
• Partner with Product Owners, stakeholders, and engineers in building the solution.
• Inspire the engineers with your hands on approach and innovative solutions to solve the problem.
• Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs.
• Identify opportunities to simplify existing systems and evolve them to become better.
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite.
• Help us build scalable and reliable cloud computing solutions to support the rapid growth of our SaaS products.
• Solve tough technical challenges in a high energy, startup like environment with experienced industry leaders and with a highly collaborative team
• Design, implement, test, and deploy scalable Cloud Computing solutions as part of the Cloud development team

To be successful in this role you have:

• Ability to manage projects with material technical risk at a team level
• Good foundation in distributed systems with proven experience designing and architecting systems
• Experience building products and framework
• Excellent experience in object-oriented design and backend programming (Java, JavaScript)
• Deep understanding of database technologies
• Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Experience with CI/CD pipeline
• Analytical and design skills
• Experience with agile development tools and practices.
• Prior experience in solving problems at systems level, ideally in a private or public Cloud environment.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience In using AI Productivity tools such as Windsurf, Cursor, etc. is a plus or nice to have.
• 6+ years of software development experience with Java or similar OOP
• Background in developing scalable systems with the ability to leverage AI/ML insights to enhance products and platforms

Nice to have:

• Experience developing in Golang (in addition to primary language expertise)
• Hands-on knowledge of Kubernetes or other container orchestration platforms
• Familiarity with modern cloud environments (AWS, GCP, or Azure)
• Exposure to CI/CD pipelines and infrastructure-as-code tools

FD21
For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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