Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Why This Role Matters
Zocdoc’s mission is to give power to the patient – and our engineering platform is the backbone that makes that possible. As a Staff Software Engineer on the Developer Experience team, you’ll help empower hundreds of Zocdoc engineers to build, ship, and scale products that transform how millions of patients access healthcare.
You’ll design and deliver the next generation of developer tooling, CI/CD systems, and shared services that make development at Zocdoc faster, safer, and more joyful. This is a high-impact role for an engineer who loves improving the developer experience by creating productive workflows that enable engineers to write resilient and secure products, mentoring others, and shaping the future of our engineering culture.
What You’ll Do- Champion the developer experience. Measure and improve productivity, reduce cognitive load, and advocate for better tooling and workflows.
- Design and build core developer platform capabilities from service scaffolding and CI/CD automation to observability and deployment frameworks.
- Code daily in languages like Go, Python, TypeScript, and C#, shipping features that improve speed, reliability, and quality across our entire engineering org.
- Identify friction points and building tools that help teams move faster with confidence with automation.
- Lead technical design and architecture for systems that support thousands of builds, deployments, and releases per week.
- Collaborate closely with product engineers, infrastructure peers, and product managers to align platform capabilities with business priorities.
- Mentor and influence other engineers, share best practices in testing and design, and set a high bar for code quality and maintainability.
- 6+ years of experience as a software engineer building scalable, reliable systems.
- A track record of building and shipping tools and platforms for other developers such as CI/CD pipelines, SDKs, internal libraries, or infrastructure automation that teams love using.
- Strong software design fundamentals and the ability to move fluidly between backend, infrastructure, and tooling domains.
- Proficiency with C#, .NET, GO, AWS, Docker, Infrastructure as Code (IaC), and modern CI/CD systems.
- Focused on developer productivity: strategic thinking about metrics like build times, feedback loops, and deployment velocity.
- Clear communication and the ability to translate complex engineering topics for both technical and non-technical audiences.
- Proven experience mentoring engineers and improving engineering culture and processes.
- A collaborative, growth-oriented approach by seeking out feedback, challenging assumptions, and driving continuous improvement.
- Bachelor’s degree in Computer Science, Engineering, or equivalent experience (preferred but not required).
- Impact: Your work directly enables product engineers to deliver healthcare experiences that help millions of patients.
- Ownership: You’ll have broad technical autonomy to shape systems that affect the entire engineering organization.
- Learning culture: We believe in mentorship, experimentation, and continuous growth.
- Mission-driven team: We’re engineers with a purpose by building technology that actually helps people.
Benefits
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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