Staff Researcher, Patient Growth

About the Role

We are looking for a skilled and experienced Staff Researcher to join our team and support Headway's key growth and innovation initiatives. In this role, you will be a strategic partner, utilizing a mixed-methods approach to uncover critical insights about our Patient and Provider customers. You will conduct research to inform business, product, and marketing strategies, helping us identify and unlock significant growth and differentiated product opportunities. You will also be instrumental in understanding market trends, customer behavior, and competitor landscapes to ensure we stay ahead in a rapidly evolving industry.

Core Responsibilities

• Lead end-to-end research projects, from identifying key questions and scoping research plans to conducting the work, synthesizing findings, and presenting actionable recommendations to stakeholders across the business.
• Employ a mixed-methods research skillset, combining quantitative data (surveys, A/B tests, behavioral analytics) with qualitative insights (IDIs, ethnography, concept testing) to develop a comprehensive understanding of our users.
• Identify and size growth opportunities by analyzing market trends, customer behavior, and competitor insights. You will be expected to think critically about what's next for Headway and how we can best build a new mental healthcare system that everyone can access.
• Act as a strategic thought partner informing business strategy, product investments, and marketing strategies to unlock growth and innovation, helping them define problem spaces and inform the development of new features, products, and marketing campaigns.
• Drive a culture of research and user-centricity across the organization by evangelizing research findings and promoting a deep understanding of our customers.
• Mentor and provide guidance to junior researchers, helping to build and scale our research practice.

Key Skills and Qualifications 

• A PhD + 3 years of industry research experience (ideally with experience in a fast-moving tech environment)
• Or a Masters + 6 years
• Or a Bachelors + 8 years 
• Expertise in both qualitative and quantitative research methodologies.
• A demonstrated ability to identify and frame business problems and opportunities, with a portfolio of work that shows direct impact on growth metrics.
• Experience in 0-1 product development. 
• Strong analytical and critical thinking skills, with the ability to turn complex data and observations into clear, compelling narratives.
• Excellent communication and presentation skills, with the ability to influence and collaborate with diverse teams.
• A self-starter who is innately curious about human behavior and passionate about solving complex problems.

The expected base pay range for this position is $215,900 - $254,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development