Staff Product Manager, Wellbeing

What you’ll do:

• Lead the wellbeing product strategy and roadmap
• Define a 12–24 month strategy that advances belonging, purpose, and self‑worth while maintaining strong safety outcomes. Translate “positivity by design” into concrete ranking goals, trust guardrails, and product bets across the Pinner journey.
• Ship Pinner‑facing wellbeing experiences
• Incubate new wellbeing features—grounded in clinical evidence and your own user research.
• Partner with Relevance/ML on content quality and safety
• Partner with our content partners to define wellbeing‑aligned metrics that help Pinners see the most relevant and impactful content for them 
• Advise Trust & Safety on sensitive topics
• Bring a clinical lens to policy, enforcement, and crisis‑support experiences (self‑harm, disordered eating, body image, anxiety). 
• Lead Conversational AI wellbeing strategy
• Establish “safe by default” guidelines for conversational and generative features, evaluation protocols, red‑teaming, and escalation playbooks for wellbeing topics. Help define when the assistant should or should not engage on sensitive issues.
• Partner with UXR on a continuous wellbeing research program
• With UXR and Data Science, run mixed‑methods studies (longitudinal/diary, surveys, IRB/ethics as needed). Maintain a wellbeing score, sentiment survey, and model‑level evaluations correlated with positive outcomes.
• Lead Pinterest’s education strategy
• Align the organization on a vision for education that supports our belief that students should be able to focus and create in school
• Be a visible cross‑functional leader
• Align Design, Engineering, Integrity, Policy/Comms, and Partnerships. Represent Pinterest with NGOs, researchers, and industry groups to advance a healthier internet.

What we’re looking for:

• Clinical expertise
  • PhD/PsyD in Clinical Psychology (or MD Psychiatry) with 5+ years post‑licensure, or equivalent work experience; adolescent/young adult focus preferred. Experience translating evidence‑based practices (e.g., CBT/DBT, motivational supports) into digital products.
• Product leadership at scale
  • 6–10+ years product management experience shipping consumer features end‑to‑end; proven ability to define north‑star metrics, influence roadmaps across multiple teams, and land multi‑quarter bets.
• GenAI/conversational AI depth
  • Hands‑on work with LLM‑powered features: prompt and safety design, red‑teaming, evals (helpfulness/harmlessness), offline/online metrics, safety incident management; familiarity with retrieval/embeddings and ranking systems.
• Trust, safety, and youth expertise
  • Partnership experience with T&S and Policy on sensitive content; comfort balancing safety, engagement, and user dignity—especially for teens.
• Accessibility and inclusive design
  • Track record delivering accessible experiences aligned to WCAG; strong collaboration with Design Systems and QA to improve coverage and quality.
• Communication and influence
  • Exceptional written and verbal communication with the ability to synthesize clinical concepts for executive and cross‑functional audiences.
• How you’ll measure success
  • Wellbeing outcomes: movement in our internal Wellbeing Score and sentiment survey; increased positive‑affect proxies; decreased harmful‑seek loops; healthier session patterns.
  • Youth safety and attention support: adoption of school‑mode features and healthy‑habit prompts without regressions to inspiration or utility.
  • Accessibility lift: measurable improvements across automated and manual audits; increased adoption of alt text and captions; reduced assistive‑tech issues.
  • Responsible GenAI: improved helpfulness/harmlessness and refusal accuracy on wellbeing topics; clear escalation and incident playbooks.
  • Business impact: stronger engagement quality signals correlated with wellbeing (e.g., saves, downloads, board creation, outbound clicks with intent), and durable inspiration over time.

Relocation Statement:

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In‑office requirement statement

• This role will gather for key moments of collaboration 1–2 times per quarter; candidates may sit anywhere in the United States.

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