Staff Data Governance & Quality Analyst

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.
Ultimately, we strive to make the world work better for our employees and customers-when you work in ServiceNow Digital Technology, you work for them.
Role
As a Data Governance & Quality Analyst/Engineer, you'll be responsible for driving strategy and execution across our governance frameworks, data quality programs, and metadata tooling. You will serve as a product owner for internal data governance platforms, partner with cross-functional teams to align on compliance and ownership standards, and promote a culture of data stewardship across the company.
What you get to do in this role:

• Data Governance Strategy Execution
  • Drive the data governance roadmap aligned with product, engineering, and business goals.
  • Design and implement scalable frameworks to ensure data trust, security, and platform reusability.
  • Establish and maintain data ownership models with engineering, analytics, and product teams.
  • Partner with Legal and cross-functional stakeholders to conduct data governance reviews.
  • Coordinate policy awareness, adoption, and updates across teams.
• Data Quality Management
  • Implement automated data quality checks across pipelines in partnership with dev teams.
  • Monitor and manage key data quality KPIs using commercial or in-house DQ tooling.
  • Collaborate with data engineers to manage schema validation, anomaly detection, and alerting.
  • Resolve high-impact data issues that affect customer experience or metric integrity.
• Governance Tooling & Product Management
  • Serve as product owner for data governance tooling and metadata platforms.
  • Define and maintain roadmaps for internal data products related to lineage, cataloging, and governance workflows.
  • Partner with engineering to integrate or scale metadata management and discovery solutions.
• Cross-Functional Alignment
  • Work closely with engineering, data science, analytics, security, and legal teams to align governance practices.
  • Translate data governance needs into clear technical and product requirements.
  • Ensure business stakeholders (e.g., product managers, marketing, GTM) have access to trusted, well-documented data.
• Metadata & Lineage Management
  • Oversee automated metadata and lineage tracking across data tools (e.g., PBI, Snowflake).
  • Provide visibility into upstream/downstream data flows to support compliance and impact analysis.
• Regulatory Compliance & Risk
  • Implement controls to ensure compliance with privacy/security regulations (e.g., GDPR, CCPA, SOC 2).
  • Collaborate with Legal and Governance teams on data classification, access control, and audit readiness.
  • Support and prepare for internal and external data audits.
• Culture & Enablement
  • Champion data stewardship best practices across teams and functions.
  • Lead data quality and governance education efforts for product and engineering orgs.
  • Deliver dashboards, documentation, and scorecards to track data governance progress and adoption.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• BA/BS in Mathematics, Statistics, Computer Science, Economics, Business or analytical field
• 8+ years of experience in data governance, data quality, or metadata management in a fast-paced tech or SaaS environment
• Strong experience working cross-functionally across engineering, analytics, product, and legal teams.
• Proficiency in SQL and Python, with practical experience using Snowflake for data processing and transformation
• Skilled in reporting and dashboard creation using Power BI
• Deep understanding of data governance principles and frameworks
• Demonstrated experience implementing and monitoring data quality programs at scale
• Strong initiative and ownership mindset, with the ability to drive progress independently and proactively
• Excellent written and verbal communication skills, with the ability to influence across a wide range of stakeholders

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Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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