Lead design and implementation of scalable cross-system business processes and integrations across Salesforce, PartnerStack, and Zendesk. Drive end-to-end projects from requirements and prototyping through testing, deployment, and change management. Partner with GTM, Support, and Finance leaders to improve automation, data integrity, and operational efficiency while documenting architectures, conducting system audits, and training users to ensure adoption and continuity.
Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.
With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index!
- Architect scalable, cross-system business processes across Salesforce, PartnerStack, and Zendesk, ensuring alignment to a stable long-term systems vision and driving increased automation, data integrity, and operational efficiency (20% of the time)
- Drive end-to-end implementation of large, complex initiatives, including scoping, requirements gathering, solution design, prototyping, testing, deployment, and change management, ensuring solutions deliver measurable business impact and minimize technical debt (25% of the time)
- Serve as a technical and strategic partner to senior GTM, Support, and Finance leaders, providing data-driven insights and recommendations that influence prioritization, unblock decision-making, and align system strategy with company goals. (15% of the time)
- Develop and maintain documentation, process maps, architectural diagrams, and scalable frameworks that codify institutional knowledge, enable cross-team understanding, and ensure continuity for critical workflows (10% of the time)
- Conduct proactive system audits and performance assessments to identify gaps, mitigate risks, and deliver low-maintenance, high-availability solutions across Salesforce and integrated applications (5% of the time)
- Coordinate cross-functional business process design and refinement for core GTM motions—including lead management, account workflows, partner operations, and support processes—ensuring systems and automations reflect evolving business strategy (15% of the time)
- Enable, train, and empower cross-functional users and technical teams, driving adoption of new processes and tools, communicating risks and trade-offs, and reframing complex problems to uncover root issues and guide teams toward scalable, strategic outcomes (10% of the time)
- 100% remote; must reside in the U.S.; reports to HQ in New York, NY
MINIMUM REQUIREMENTS:
Bachelor’s degree or U.S. equivalent in Computer Science, Computer Engineering, Economics, Business Analytics or related field plus 4 years of professional experience as a Business Systems Analyst, Systems Engineer, or any occp/position/job title involving system design, architecture, and business & sales process development across enterprise applications.
In lieu of a Bachelor's degree plus 4 years of experience, the employer will accept a Master’s degree or U.S. equivalent in Computer Science, Computer Engineering, Economics, Business Analytics or related field plus 2 years of professional experience as a Business Systems Analyst, Systems Engineer, or any occp/position/job title involving system design, architecture, and business & sales process development across enterprise applications.
Must also have the following:
- 2 years of professional experience translating Sales user needs into scalable system enhancements that improve usability, adoption, and process efficiency across Salesforce and integrated GTM applications
- 2 years of professional experience as a Salesforce Sales Cloud end user, utilizing the platform for pipeline management, forecasting, and opportunity tracking
- 2 years of professional experience working with collaborating with cross-functional stakeholders—including Engineering, GTM Operations, Finance, and Support—to deliver iterative system improvements through rapid prototyping, data-driven development, and continuous process optimization within Salesforce and integrated SaaS tools and sales processes within GTM technology ecosystems
- 1 year of professional experience architecting and maintaining high-performance, high availability system integrations between Salesforce, PartnerStack, Zendesk, and other business-critical platforms and utilizing middleware tools (including Workato, Boomi, and MuleSoft) and custom APIs to automate data flows and ensure reliable system operations
- 1 year of professional experience utilizing a modern application stack—including Salesforce Flows, SOQL, Lightning components, REST APIs, PartnerStack integrations, and Zendesk APIs—to design scalable, fault-tolerant, and distributed business systems and translating business requirements into technical specifications and implementing end-to-end automated workflows
- 1 year of professional experience applying agile development methodologies, including conducting unit testing to validate system functionality and integration accuracy across Salesforce and connected platforms, and running user acceptance testing (UAT) sessions with partner teams to support iterative deployment and ongoing system improvements in Salesforce and integrated business platforms
- 1 year of professional experience designing scalable, cross-system architectures across business applications including Salesforce (SFDC), PartnerStack, and Zendesk and defining future-state process architectures that support long-term scalability, data integrity, and automation.
Please submit resume online at: www.attentivemobile.com/careers#jobs or via email to [email protected]. Must specify Ad Code KFJG
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
- The US base salary range for this full-time position is $150,550 - $220,000 per year. annually + equity + benefits
- Our salary ranges are determined by role, level and location
#LI-DNI
By applying for this position, your data will be processed as per Attentive's Privacy Policy.
Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
Similar Jobs
Artificial Intelligence • Consumer Web • Digital Media • Fintech • Marketing Tech • Software • Financial Services
Lead Bankrate's organic demand system across AI search (AEO/GEO), SEO, and content. Define AI citation strategy, own organic revenue and measurement, build an AI-native team and agentic workflows, and partner with paid, brand, product, and analytics to drive durable, revenue-generating organic growth.
Top Skills:
AeoAgentic WorkflowsAIChatgptClaudeGeminiGeoLlmSeo
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Serve as the customer relationship manager during Toast Payroll onboarding. Guide restaurants through data migration, configuration, training, and go-live. Manage a large portfolio (60+ accounts), build onboarding plans, collaborate with cross-functional teams, provide post-live support, and occasionally translate customer materials to Mandarin.
Top Skills:
PosSalesforce CRMToast Payroll
Artificial Intelligence • Cloud • Machine Learning • Mobile • Software • Virtual Reality • App development
Design and scale critical, highly-available services; set technical direction across teams; apply best practices for availability, scalability, cost, and operational excellence; leverage AI tools and high-velocity workflows; mentor engineers and solve ambiguous, company-wide technical problems.
Top Skills:
Ai ToolsCross-Platform DevelopmentDistributed Systems
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
