SRE Engineer (Full Time; Multiple Openings)

Say hello to possibilities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction— giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. We’re currently looking for: Responsible for production software deployments and be the go-to person for our SRE team for the ongoing 24x7 support of our RingCentral's production system.

To succeed in this role you must meet the following requirements:

• Take part in ongoing support for production environment on-call responsibilities (based on team’s schedule rotation) to ensure continuous availability and quick response to issues in production

• Manage cloud infrastructure on AWS and EKS, leveraging IaC and GitOps to ensure scalability

• Participate in service capacity planning, software performance analysis, and system tuning to ensure system resilience

• Design, consult, replatform, and re-factor the observability of current cloud infrastructure

• Participate in release management, working closely with engineering teams to bring GitOps principles to our release process and manage CI/CD pipelines using GitLab CI

• Collaborate with adjacent teams (Operations, SRE) responsible for underlying infrastructure and other RC products

• Conduct blameless post-mortems to learn from incidents and prevent future ones

• Develop and test disaster recovery plans and runbooks to ensure business continuity

• Implement security best practices and controls within the infrastructure to meet compliance standards and prepare for audits

• Participate in evening shifts to deliver changes to production within maintenance windows

Desired Qualifications:

• U.S. Master’s degree in Computer Science, Computer Engineering or a related field, or foreign equivalent, plus two (2) years of related experience, or U.S. Bachelor’s degree or equivalent in Computer Science, Computer Engineering or a related field plus five (5) years of related experience, is required.

• Experience with Python, Bash, Go, Terraform, Ansible, Amazon Web Services (“AWS”), Google Cloud Platform (“GCP”), Kubernetes, GitLab, DNS, Docker, CI/CD, TCP/IP networks, Linux, SRE principles, DevOps practices, system automation, and monitoring tools is required.

What we offer:

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• Paid time off and paid sick leave

• Wellness programs including 1:1 coaching and meditation guidance

• Paid parental and pregnancy leave and new parent gift boxes

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Parental support for children with developmental and learning disabilities

• Pet insurance

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video PhoneTM (MVPTM) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This posting is pursuant to and is in compliance with the applicable federal rules of the U.S. Department of Labor regulations. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. We hire for this role frequently. There is no application deadline for this role.