Sr UX Designer

POSITION SUMMARY:  

The Senior UX Designer is an individual contributor responsible for design across various digital experiences at Natera. This person collaborates with Natera’s Marketing and Enterprise Applications engineering teams to conduct customer research and drive UX at the company.  

PRIMARY RESPONSIBILITIES:

• Conduct in-depth review of competitors’ products for additional insights

• Use wide-range of techniques to research, understand, and communicate customer insights in order to inform design decisions

• Create storyboards to reflect a typical customer

• Conduct complex analysis of usage data and traffic patterns

• Conduct A/B tests to measure customer response

• Prototype products for user testing

• Produce low and high-fidelity wireframes for internal stakeholders and engineering teams

• Evaluate and improve Natera’s digital experiences from a usability and business goals perspective using a wide-range of creative solutions

• Work cross functionally with sales, marketing, customer support, and engineering teams to design digital products

• Be the customer voice for both Natera patients and providers

• Manage and understand analytics to measure digital product performance

• This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job

• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

• Must maintain a current status on Natera training requirements.

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QUALIFICATIONS:

• Bachelor’s degree or equivalent required

• Minimum of 8 years of experience across user research, UX / UI design, interaction design, or visual design for digital products

• Experience in product management or working directly with developers on digital products greatly preferred

• Experience working with teams across multiple departments

• Healthcare experience greatly preferred    

KNOWLEDGE, SKILLS, AND ABILITIES:

• Experience building digital products or contributing to the design of consumer or enterprise applications

• Familiarity using design thinking and design processes to solve problems

• Experience with usability testing, customer journey mapping, developing personas, wire framing and prototyping, sketching, and other UX design methods

• Ability to translate both qualitative and quantitative user research into actionable insights and communicate recommendations and design decisions to stakeholders

• Experience with design tools such as Sketch, Adobe Illustrator, or Figma, and prototyping tools such as InVision, Marvel, Flinto, or Zeplin. Ability to work cross-functionally across teams and departments

• Excellent project management skills with proven track records of meeting aggressive deadlines

• Excellent written and verbal communications skills with the ability to persuade others through communications

• Understanding of healthcare or biotech industry is a plus but not required