The Sr. Experience Designer focuses on designing user experiences for AEO's e-commerce and app technology, collaborating with teams to ensure cohesive designs, and optimizing customer interactions through data-driven insights and testing.
POSITION TITLE: Sr. Experience Designer, App
REPORTS TO: Manager - Experience Design
Position Summary:
As the Sr. Experience Designer of App at AEO Inc., you will design UX/UI experiences supporting the digital shopping initiatives within AEO’s portfolio. You have a strong user interface and interaction design aesthetic that ties brand expressions and systems thinking together with a mastery of human-centered UX design disciplines, with visual design being your strong suit.
You’ll focus on optimizing and modernizing our core e-commerce experiences, with a particular emphasis and passion for iOS, Android apps, as well as the in-store technology innovation. Do you geek out on the nuances of app design and how they differ from the web? Love to trial new technology innovations in malls and retail environments? Obsess over clean UI? We hope so! Your work will enhance the customer’s journey to conversion through frictionless, on-brand, and visually engaging interfaces that align with AEO’s customer-first values and business objectives.
In this role, you'll contribute to modernizing and maintaining our app technology, ensuring cohesive and responsive experiences across devices, platforms and in-store experiences. You'll collaborate closely with stakeholders to bring diverse visions to life, leveraging your expertise and obsession with UX/UI design. Data-driven insights and collaboration will inform your design work, with continuous testing and iteration to improve key metrics like conversion, engagement, and user satisfaction.
Responsibilities:
- In this role, design the end-to-end design process, focused on customer-facing checkout, transaction, and international e-commerce experiences,
- Collaborate with other UX designers, strategists, product managers, developers, and copywriters to produce both low- and high-fidelity prototypes, actively soliciting feedback from leaders, peers and cross-functional stakeholders through the product design lifecycle.
- Explore diverse design concepts and iterate rapidly in a fast-paced, experiment-driven environment.
- Employ a refined sense of visual and interaction design that seamlessly blends AE and Aerie’s unique brand identities and voices together within a design system, enabling you to work within and contribute to the evolution and scale of that system.
- Engage the UX research team at the right points during the design process to ensure the right insights inform the work.
- Deliver polished designs — from happy path to edge case identification — displaying strategic thinking and attention to detail with a proven ability to launch successful products and experiments in dynamic, fast-paced environments.
- Develop hypotheses and designs for A/B testing, focusing on optimizing key conversion points without the checkout experience.
- Demonstrate an excellent understanding of UX methodologies and modern UI design trends, best practices, and the latest tools, with a particular focus on mobile-first, form field, and transaction optimization design.
- Translate industry standards, like Web Content Accessibility Guidelines (WCAG), into understandable and approachable deliverables to uplevel designers and writers. Remain highly proficient in Figma, modernizing design processes and coaching other designers to improve their skills.
- Approach problems with a collaborative and solutions-oriented mindset, working independently when needed.
- Communicate and present confidently to leadership, showcasing strong storytelling skills.
Qualifications:
- 5+ years of experience, iOS app design experience ideal
- A portfolio highlighting relevant design work, especially in e-commerce or app experiences.
- Expert in Figma and other design tools.
- Self-motivated with strong attention to detail and a passion for UX/UI.
- Effective in fast-paced, deadline-driven environments.
- Proven ability to clearly communicate design decisions and rationale.
- Excellent communication, presentation, interpersonal, and analytical skills, able to convey complex ideas across different audiences and levels.
- Comfortable with ambiguity, thriving in constrained or undefined situations
PAY/BENEFITS INFORMATION:
- Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
- Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.
- Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click here.
- AEO may also provide discretionary bonuses and other incentives at its discretion.
Get to Know AEO
American Eagle Outfitters, Inc. (NYSE: AEO) is a leading global specialty retailer with a portfolio of beloved apparel brands including American Eagle, Aerie, OFFL/NE by Aerie, Todd Snyder and Unsubscribed.
Rooted in optimism, inclusivity and authenticity, AEO’s brands empower every customer to celebrate their unique personal style by offering casual, comfortable, timeless outfitting and high-quality products that are made to last. In addition to a robust e-commerce business, we operate stores in the United States, Canada and Mexico, with merchandise available in more than 30 countries through a global network of license partners.
At AEO, we believe in the power of our people and our brands. Our Better Together culture creates a mutual desire to succeed–inspiring our community to excel, while driving future growth for the business and associates. Through experience, exposure and education we empower associates to build their unique career journey.
Inclusion, Diversity, Equity and Access at AEO
We remain committed to building an inclusive culture that is welcoming and fosters a sense of belonging for everyone. Please see more about our initiatives here.
AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity ("EEO") laws. AEO prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.
Applications will be accepted until the Apply Before date (if applicable), but may be extended based on applicant volume.
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