The TechOps area at Pismo is dedicated to ensuring seamless operational experiences for both clients and internal teams. This function is structured around two key pillars: Support Operations and ITSM Governance. Together, these teams act as a central hub, connecting various stakeholders across the organization.
TechOps provides essential tools, well-defined processes, and insightful operational reporting to support day-to-day activities. Additionally, the team is responsible for managing and resolving a wide range of inquiries, ensuring that operational challenges are addressed efficiently and effectively.
What you'll do- Track and Monitor Resilience Initiatives: Oversee and track the progress of existing resilience initiatives, ensuring they meet performance and availability targets.
- Define and Measure Availability Metrics: Collect, analyze, and report on current availability metrics to assess system performance and identify areas for improvement.
- Collaborate with Engineering and SRE Teams: Work closely with Engineering and SRE teams to identify opportunities for enhancing system resilience and availability.
- Incident Management: Engage with development and incident management teams to understand potential impacts, identify patterns, and improve the incident management discipline.
- Problem Management: Collaborate with Pismo teams to ensure continuous improvement and effective resolution of issues caused by incidents.
- Documentation: Maintain detailed records of availability metrics, project progress, and issue resolutions to ensure transparency and accountability.
- Continuous Improvement: Recommend and implement improvements to existing processes and systems to enhance overall resilience and performance.
- Training and Development: Assist in the development and delivery of training programs to enhance team members' understanding of resilience practices and tools.
Language Skills:
- Fluent/Native English
Technical Skills:
- Strong understanding of system performance metrics and monitoring tools
- Familiarity with resilience and availability metrics is desired
- Previous experience with SaaS or microservices
- Ability to collect, analyze, and interpret data to identify trends and areas for improvement.
- Previous experience working with observability tools such as Datadog, Grafana, Dynatrace or others.
- ITSM Process - Experience working closely with incident and problem management processes.
- Skills to evaluate and creat Root cause analysis for incidents is desired
- Reporting - Elaboration of reports to senior stakeholders
- Presentations for Stakeholders
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Pismo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Pismo does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Pismo also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
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