Sr. Technical Program Manager

We’re seeking a Senior Technical Program Manager to lead complex, enterprise-scale programs across R&D and Product for a high-volume, mission-critical messaging platform serving utility companies nationwide.

This role is deeply technical and highly cross-functional. You’ll operate at the system level—driving execution across distributed architectures, cloud operations, security, QA, and product engineering—while coordinating delivery across multiple agile teams.

What you’ll work on:

• Lead large-scale R&D and product programs spanning backend services, APIs, cloud infrastructure, and security

• Run Scrum of Scrums across multiple agile teams, managing cross-team dependencies and delivery risk

• Own end-to-end execution of platform migrations, architectural changes, and major feature rollouts

• Drive customer-facing enterprise implementations and multi-quarter delivery plans

• Establish and evolve program management standards, operating rhythms, and delivery frameworks

• Translate product and business objectives into executable technical roadmaps

How you’ll operate:

• Partner closely with engineering leadership, architects, and product managers to align on architecture, sequencing, and tradeoffs

• Track delivery using metrics, dashboards, and KPIs (velocity, throughput, cycle time, risk, dependencies)

• Identify bottlenecks across development, QA, cloud ops, and security—and drive resolution with data

• Lead executive-level technical reviews, clearly communicating status, risk, and mitigation plans

• Mentor and grow program management talent while leading through influence across teams

Technical environment:

• Multi-channel messaging platform (email, SMS, voice, RCS, Apple Wallet, APIs)

• High-volume, real-time delivery systems with message queuing and event-driven architecture

• Cloud + on-prem infrastructure (AWS/Azure/GCP experience welcome)

• Multi-database stack: Oracle, MySQL, MongoDB, DynamoDB, MSSQL

• CI/CD, DevOps, infrastructure-as-code, and security-focused development practices

What we’re looking for:

• 10+ years in Technical Program Management or similar roles

• Proven experience leading large, multi-team engineering programs in SaaS environments

• Strong technical fluency across architecture, cloud operations, and modern development practices

• Experience driving customer-facing migrations and enterprise implementations

• Highly analytical, data-driven, and comfortable operating in ambiguity

Why this matters:
Your work directly enables reliable communications for utilities—from outage notifications to billing and service requests—impacting millions of customers during critical moments.

US-BASED ROLES ONLY - BENEFITS

• Fully covered Medical, Dental, and Vision coverage for employees

  • Cost share for dependents

• 401(K) plan with company match

• Fully covered STD/LTD

• Employee Assistance Program (EAP)

• Paid Maternity Leave

  • 12 weeks of paid parental leave for birthing parent

• Paid Paternity Leave

• Flexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs.

• 12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st

• On-site gym available for free use in Denver, CO for employees based in the Denver area

Convey (formerly Message Broadcast) is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.