Sr. Technical Account Manager

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.
Job Summary
FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world. Job Summary FreeWheel is seeking a highly motivated and detail-oriented Account Manager to join our FreeWheel Supply team. This role focuses on working with premium publisher partners to manage and optimize relationships within FreeWheel's supply products, ensuring seamless utilization of our systems and efficient execution of programmatic and IO-based deals. The ideal candidate will have a strong understanding of the digital advertising ecosystem, excellent communication skills, direct technical troubleshooting experience, and the ability to analyze and interpret data to make strategic decisions.
Job Description
Core Responsibilities
- Act as a trusted expert in clients' business objectives for FreeWheel's supply products, partnering with premium publisher partners to ensure optimal utilization and understanding of our systems.
- Own the execution of strategies pitched and closed by the Supply Strategic Relationship Owner.
- Proactively and reactively troubleshoot issues with deal delivery and performance across programmatic and IO-based deals.
- Focus on tactical strategies to improve setup and performance of programmatic deals, reducing the time from deal execution to transaction.
- Monitor live and upcoming deals to ensure smooth execution and act as a first line of defense against technical issues.
- Function as a programmatic subject matter expert for internal teams, Supply Account Management, and external publishers.
- Centralize performance feedback, document replicable solutions, and support cross-functional teams with best practices.
- Provide weekly insights into supply performance to premium publisher partners, identifying trends and potential opportunities for additional yield.
- Maintain the continued trust and confidence in FreeWheel's supply products by delivering white-glove service.
- Contribute to strategic account team meetings, promoting visibility and knowledge-sharing within the organization.
- Collaborate with Product, Product Commercialization, and Supply Operations to support process rollouts and knowledge transfer.
- Attend weekly account calls and lead office hours, providing training and support to publisher partners as needed.
- Ensure compliance with internal workflows and operational benchmarks while mentoring junior team members
- Act as a backup for the Strategic Relationship Owner during absences or peak workloads.
- Owns commercial relationships with a book of accounts with responsibility for account strategy, spend growth, upsells and renewals.
- Develops and executes account plans based on a strong understanding of customer goals, both business and technical.
- Uses knowledge product offering and data-driven insights to come up with joint solutions to achieve customer objectives.
- Leads compelling strategic business reviews to identify customer needs and drive growth opportunities.
- Develops trusted relationships with key customer stakeholders.
- Identifies new customer stakeholders to drive expansion opportunities.
- Manages cross-functional teams to ensure delivery of customer objectives.
- Serves as a point of escalation for product or customer success issues.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Additional Qualifications:

• 5+ years in programmatic with in-depth technical troubleshooting experience

• Proficiency in Supply Side and Demand Side Platforms (SSPs and DSPs)

Preferred Qualifications:

• Bachelor's degree in Business, Marketing, Communications, or a related field.

• 5+ years of experience in digital advertising, programmatic media, or a related industry.

• Strong understanding of supply-side platforms (SSPs), ad serving technologies, and the programmatic advertising landscape.

• Excellent analytical skills with the ability to interpret data and make informed decisions.

• Exceptional communication and relationship management skills.

• Proficiency in Microsoft Excel, Google Analytics, and other relevant analytical tools.

• Ability to multitask, work independently, and thrive in a fast-paced environment.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Programmatic Advertising; Data Trends; Relationship Management; Troubleshooting; Business Objectives; Cross-Functional Teamwork; Customer Service
Salary:
Primary Location Pay Range: $95,966.92 - $143,950.38
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Targeted Commission: $48,429
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years