Sr. Systems Administrator

Senior Systems Administrator

North - Remote

The Senior Systems Administrator position plays a critical role within the IT Operations team.  This individual will be responsible for managing our Google Workspace set of products, various management tools, along with working with the team on various IT related projects. The Systems Administrator must be a critical thinker, capable of making rapid, well-informed judgments in support of North's business-critical systems.

What you'll do:

• Management of endpoint devices running Windows, macOS, Linux (uBuntu), and ChromeOS.
• Monitoring and remediation of security vulnerabilities.
• Provide escalation support per request from various sources; investigate and troubleshoot issues.
• Management of our on-premise and cloud infrastructure environments.
• Enforce and maintain corporate security and compliance initiatives.
• Manage incident communication and escalation.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted parties.
• Work closely and collaborate with other IT teams to drive security, compliance, and other key initiatives throughout our environment.
• Work with Identity management and provisioning of users and apps through Okta, Active Directory and Google Workspace ensuring proper alignment with security policies.
• Apply OS and application patches and upgrades on a regular basis.
• Regularly update and maintain operational, configuration, or other procedures and documentation.
• Develop, document, and enforce system standards to ensure consistency and reliability across the IT environment.
• Mentor Help Desk individuals along with receiving mentoring from senior staff
• Participate in on-call escalation rotations for 24x7x365 support; evening, overnight, weekend, and holiday on-call work may be required.

What we need from you:

• High school diploma or GED Required. Bachelor’s degree in a technical or engineering field preferred.
• Minimum of 5 years’ experience in a system administrator’s role working with Windows Servers in a medium-size enterprise environment.
• Minimum of 3 years’ experience working with endpoint management software.
• Minimum of 3 years’ working with identity management platforms (e.g., Okta, Active Directory) and core network services, including DNS and DHCP.
• Minimum of 3 years’ experience administering either Google Workspace or Microsoft O365 set of products.
• Proven experience troubleshooting complex IT systems and providing clear, effective support directly to end users when needed
• Ability to interact with various groups efficiently and in a professional manner.
• Working knowledge of single sign-on and multifactor authentication. Okta/IDP/SAML/OIDC/OAUTH Knowledge
• Strongly self-motivated and able to meet objectives with little direct supervision.
• Windows Server experience 2016+.
• Must have a solid understanding of Network configurations, tools and security.
• Strong experience with Mail systems.
• Solid understanding of Virtualization Technologies.
• Exceptional written and verbal communication skills.
• Team player and self-driven.
• Passionate about delivering quality results with an overall desire to succeed.

How to stand out:

• 2 years of Linux experience in an enterprise environment.
• Experience with endpoint management and administration: NinjaOne and Jamf preferred.
• Experience with backup solutions: Druva preferred.
• Google Workspace experience including mobile device management (MDM) across iOS and Android devices.
• Experience using and managing Atlassian tools.
• Vulnerability management experience: Tenable preferred.
• Scripting experience: PowerShell and Bash preferred.
• Experience working with containers.
• Experience with email security - DMARC compliancy
• Security administration experience in Workday
• Cloud experience working with VPCs: GCP and Terraform preferred.
• ChromeOS experience in an enterprise environment.

What we offer:

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage
• Flexible Paid Time Off
• 401(k) + Match
• Mental Health Support & Well-Being Program
• Paid Maternity & Paternity Leave
• Education Assistance
• Company-funded Lifestyle Spending Account

Salary Range: $75,000 - $135,000 

Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

Please note: North is a US-based company and no sponsorship is available for this position at this time.

Who we are:

North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.

Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling. 

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

To learn more about North, and our family of companies, visit our website: north.com