Sr Support Engineer- Power BI

POSITION SUMMARY:  The Sr. Support Engineer is responsible for quickly and effectively diagnosing and resolving internal user application issues that are escalated by the Tier 1 and 2 support desks.  This requires an emphasis on analyzing complex business and technical problems to shape and deliver an entire system’s software components. The position is expected to analyze, configure, and tune the underlying framework and infrastructure and is considered the subject matter expert on each system’s functionality, behavior and capabilities.

PRINCIPLE RESPONSIBILITIES: 

• Subject matter expert that assists others in defining application system scope and objectives through research and fact finding and makes recommendations pertaining to system design and solutions.
• Diagnoses and resolves software application issues of end users promptly and professionally.
• Engages appropriate IT and business resources to resolve technical issues and support business processes, while updating users on progress toward resolution.
• Provides technical direction related to deliverables for both on-shore and off-shore team members.
• Manages platform health dashboards for current and historical trends.
• Identifies and recommends system modifications to reduce user issues.
• Fully documents and creates defects of each issue and resolution using the incident tracking system.
• Keeps support desk team, peers, and management apprised of any new support issues in a clear and timely manner.
• Serves as a mentor with detailed documentation and training to Tier 1, Tier 2 and Tier 3 support personnel.
• Ensures that end users are provided with accurate and effective solutions and that end user support needs are met with a consistently high quality of service.
• Performs other job-related duties as assigned or apparent.

QUALIFICATIONS: 

• 2 years’ experience working with HTML5, CSS3, and JavaScript
• 2 years experience with Angular
• Background in technical support of enterprise platform technologies
• Proficiency with SQL, Stored Procedures, DDL; hands-on experience with databases like SQL Server and MySQL
• Proficiency with consuming RESTful APIs
• Experience working in cloud-based platforms, preferably AWS
• Experience with GitHub
• Experience with TypeScript
• Knowledge of client-server and web development

MINIMUM QUALIFICATION: 

• 5 years of relevant experience in software development, information systems, or equivalent technical environment, including previous experience in development of highly transactional, mission critical applications in environments/architectures for multi-user systems.

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Sr Support Engineer is expected to lead the BI Support team and will act as the first point of contact for complex BI production report issues, ensuring platform stability, performance and security.

They manage incidents and access related tickets, perform root cause analysis, and administer workspaces, gateways, datasets and user permissions in line with governance standards. The role focuses on optimizing dataset refreshes, report performance, and BI capacity usage while supporting deployments, release management, and proactive monitoring. In addition, they provide advanced support and training to users, create documentation and SOPs, and collaborate with data engineering, analytics, and functional stakeholders to resolve upstream issues.  Sr. Support Engineer ensures reliable operations and continuous improvement of the Power BI environment.

Skills: Power BI, Power Automate, SQL, Snowflake

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts. 
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

• Safe: We protect the livelihoods of our colleagues and communities.
• Committed to Serve: We go above and beyond to exceed our customers’ expectations.
• Environmentally Responsible: We take action to improve our environment.
• Driven: We deliver results in the right way.
• Human-Centered: We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.   

STRATEGY

Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.  

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.

Environmental Solutions

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. 

SUSTAINABILITY INNOVATION

Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.

RECENT RECOGNITION

• Barron’s 100 Most Sustainable Companies
• CDP Discloser
• Dow Jones Sustainability Indices
• Ethisphere’s World’s Most Ethical Companies
• Fortune World’s Most Admired Companies
• Great Place to Work
• Sustainability Yearbook S&P Global