Sr. Strategic Relationship Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Role: Client General Manager

Organization: GBT US SME

Location: Eastern US

Summary:

The Client General Manager within GBT is primarily focused on driving continued mutual value to the buyer-seller relationship though the development and ownership of a holistic overall relationship strategy, the ongoing cultivation of a true business partnership between GBT and the client, and the deployment of comprehensive products, services, and solutions.  It is a highly collaborative customer facing role with the expectation of ensuring alignment and seamless interaction within the GBT organization, such as Meetings & Events, Consultancy, GBT Travel Partner Network, etc. 

The CGM provides strategic insights and relationship management to a portfolio of US Headquartered clients and prospects with air volume between $5M and $20M. Majority have a global footprint.

Responsibilities:

• Main point of contact for clients, Liaison to internal partners
• Own the business review and account plan for each client within the portfolio
• Lead client retention and revenue growth plans – Develops strategic business growth plan for allocated account portfolio
• Identify client’s vertical market, supplier and industry trends for growth opportunities
• Design Travel Program Spend Strategy (Policy Consulting)
• Design and Delivers the Technology Road Map
• Develops and implements strategic initiatives and GBT brand strategies to exceed key performance metrics including negotiating contracts with commercial terms securing revenues that exceed targets from GBT products, services and solutions
• Quarterly review of company earnings, executive presentations and company news to recommend adjustments for the business account plan
• Generate sales, builds expansion and retains key clients by identifying new sales opportunities within existing accounts
• Focus strategy on Supplier Revenue (i.e. NetFares and Hotel Attachment rate plan)
• Manage Account Relationships/Builds Strategic Relationships with Customer and ensure a robust WOI
• Conduct bi-annual strategy session with our business partners to update the strategic account plan
• Drive alignment within the organization and company around the client’s business, account strategies, objectives
• Ensure action and responsiveness to the customer by all partners
• Liaise with GSD partners in the design of service platforms
• Act as the internal voice of the client by developing a deep understanding of the customers’ business needs at a C Level down to the travel department in order to deliver recommendation
• Sell Premium Revenue by developing and negotiating proposals and strategy for consulting, meetings and product engagements
• Develop and demonstrates deep travel Industry insights / Competitive Understanding; leverages this to “teach” the customer
• Identify and leverages B2B opportunities / synergies
• Interpret overall T&E compliance and leakage reports. Develops and delivers compliance and communication plan to client.
• Fully understand and effectively leverage balance of trade
• Client on boarding and product implementation, maintenance and training (including New DK requests, Travel Alerts, new user ID creation for reporting, client configuration changes)
• Facilitate with MI the setup and maintenance of management information reporting profile, DK’s, and reporting troubleshooting
• Facilitate Implementation of new business to include coordination with TPN offices
• Update SFDC as directed

Additional Required Skills and Experience:

• B2B Business Development and Sales
• Executive Relationship Management
• T&E Industry Expertise
• Pipeline Management
• Complex Deal Construction
• Consultative Problem Solving
• Strategic Business Planning
• Knowledge of and use of the Challenger model
• Proposal Writing
• Negotiation Skills
• Global Expansion implementation
• Written / Oral Customer / Internal communication
• Salesforce, Word, PowerPoint, Microsoft Outlook and Excel Skills
• Strong time management and organizational skills

Location

The US national base salary range for this position is from 

The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is either eligible for a sales incentive plan based on specific sales' roles, or for a discretionary annual bonus, which rewards participants based on individual and/or company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!