Sr. Specialist, Digital Marketing, User Experience

Hi, I'm Cassie Alexander, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

The Sr. Specialist, Digital Marketing, User Experience is responsible for designing, optimizing, and enhancing experiences across our global marketing website and broader digital ecosystem. This role brings structure to complex user interactions, drives experimentation, and helps shape the user journey for thousands of visitors each day. The ideal candidate combines UX sensibility with performance-driven decision-making to build digital experiences that align with customer intent and business goals. This individual will manage website projects, page creation, content maintenance, and site performance optimization, leveraging CMS tools and analytics platforms. In partnership with SEO, content, brand, and analytics teams, the Sr. Specialist will champion best practices across digital channels—supporting integrated campaigns, organic content, and daily social media activities. This position requires a proactive mindset, strong collaboration skills, and a passion for improving digital engagement and usability at scale. 

We are looking for a Sr. Specialist, Digital Marketing, User Experience who will:

• Lead website initiatives including page creation, content management, optimization, and performance tracking using CMS and analytics tools. 

• Define and execute a UX strategy and roadmap grounded in performance data, user insights, and business objectives. 

• Design, test, and scale A/B and multivariate experiments to improve user journeys, conversions, and digital engagement. 

• Deliver UX assets such as wireframes, prototypes, and journey maps to guide campaigns, landing pages, navigation, and design systems. 

• Collaborate with brand, SEO, content, and analytics teams to ensure cohesive, accessible, and high-performing digital experiences. 

• Support organic channels (e.g., social, web, PR, email) with UX and SEO best practices, driving consistency across touchpoints. 

• Act as a UX advocate and thought partner across marketing teams, sharing insights and mentoring others on user-first design. 

Is this opportunity right for you? We are looking for candidates who have:

• Bachelor’s degree in Marketing, Communications, and/or a related field, or the equivalent work experience. 

• 5+ years of experience in UX or digital experience roles with a focus on websites, landing pages, and conversion optimization. 

• Strong ability to apply UX principles, usability standards, and accessibility guidelines (WCAG) to marketing experiences. 

• Proficiency with CMS platforms (e.g., WordPress) and hands-on experience with analytics/SEO tools (GA4, Semrush, Sprinklr, Microsoft Dynamics). 

• Excellent project management and collaboration skills, with the ability to communicate UX insights and decisions to diverse stakeholders. 

• Detail-oriented, proactive mindset with experience in fast-paced environments; B2B SaaS or Agile experience a plus. 

• Ability to read, write, speak and understand the English language in a business environment.

CSGer Perks & Benefits 

• Work from Home

• Employee Belonging Groups

• Healthcare: Dental, Medical, and Vision

• Paid Vacation, Volunteer, and Holiday Time Off

• And so much more!

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Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

This role is eligible for a bonus opportunity.

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

Learn more about CSG Inclusion & Impact here.

Our culture is award-winning: CSG has been recognized a US News & World Report “Best Companies to Work For” for 2025-2026, a Newsweek “America’s Greatest Workplaces in Tech” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others.