The Sr. Solution Manager drives enterprise implementations, managing solution design and stakeholder relationships to enhance customer success with Coupa's spend management platform.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Sr. Solution Delivery Lead at Coupa:
Sr. Solution Delivery Lead drives successful enterprise implementations by owning the end-to-end solution design and ensuring alignment across platform functions and solution architects. By leading key decision-making, fostering executive stakeholder relationships, and partnering closely with Engagement Managers, they accelerate delivery timelines and improve customer adoption. Their expertise in source-to-pay best practices and complex problem-solving enables customers to achieve rapid, successful go-lives, while coaching project teams and advocating Coupa’s implementation methodology helps scale delivery quality and long-term customer success.
What You'll Do:
- Lead professional services projects with some of the largest companies in the world, as the accountable design face (Solution Manager) with the objective of driving optimal design quality, leading industry practices, and maximum synergy across the entire Coupa suite
- Perform a Leading role within the Coupa Professional Services COE to drive enablement on business process expertise and consulting best practices across the wider Coupa delivery teams
- Conduct architectural design reviews on implementations to ensure quality in delivery from our and partner implementation teams
- Develop and implement standardized procedures, templates and tools to enhance the quality of delivery team operations
- Foster and develop relationships with customers key stakeholders
- Develop & coach talent, in and out of projects, in the consulting expectations to ensure the right skills mix to meet customer success
- Collaborate with documentation and product management teams to share expertise in further developing content & product
What You Will Bring to Coupa:
- Must have hands-on Coupa experience (implementation / consulting)
- 7+ years in Procure-to-Pay / Source-to-Contract (consulting, SaaS, or in-house)
- Experience leading teams or global SaaS implementations
- Strong client management with proven delivery of workshop management, successful & on-time go-lives
- Deep understanding of Procurement + Finance processes and systems
- Experience across industries (e.g. Healthcare, Retail, FS, Manufacturing, Oil & Gas)
- Strong stakeholder management (exec-level, cross-region) and communication skills
- Strong understanding of delivery methodologies and customer success principles
- Highly organized, strong problem-solving and analytical skills
- Experience with similar platforms (e.g. Ariba, Ivalua, Jaggaer, GEP) is a bonus
- Willingness to travel regionally and possibly globally (required)**
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
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