Sr. Site Reliability Engineer

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa Technology & Operations LLC, a Visa Inc. company, needs a Sr. Site Reliability Engineer (multiple openings) in Highlands Ranch, CO to:

• Design and execute an efficient AI/ML forecast model for enhanced capacity planning for Visa applications, aiming for a precision of 90%.
• Prepare the AI/ML model for production with continuous integration and continuous delivery (CICD), utilizing tools such as Jenkins and GitHub.
• Deploy, maintain, upgrade, and ensure high availability, leveraging Application Performance Management (APM) tools such as Riverbed and Dynatrace for proactive issue identification and resolution.
• Automate various processes using python or shell script to streamline operations.
• Possess expert-level knowledge in Kubernetes Administration, VMWARE, TCP/IP Performance, and Application Performance Troubleshooting in Cloud services.
• Analyze transaction and system performance data, alerting teams to circumvent potential performance issues or processing capacity constraints of the server supporting java applications.
• Scrutinize historical performance and transaction data, and work on capacity planning models for upcoming merchant promotions or peak times.
• Assess any performance overhead of new technologies and APM tools.
• Install, configure, instrument, and upgrade APM tools.
• Develop dashboards and set up alerts for performance metrics.
• Oversee engineering, certification, and security facets of Application Performance Management monitoring tools and services.
• Adhere to good engineering practices and concepts, audit requirements, and corporate compliance issues and requirements.
• Position reports to the Highlands Ranch, CO office and may allow for partial telecommuting.

Employer will accept a Master’s degree in Computer Science, Electronics Engineering, Information Systems, or related field and 2 years of experience in the job offered or in a software engineer or system engineer-related occupation.

Position requires the following License/Certification:

• Google Certified IT Automation with Python Professional
• The Linux Foundation Certified Open-Source Software Development, Linux and Git
• HashiCorp Certified Terraform Associate Certificate (003)
• Google Cloud Certified Associate Cloud Engineer Certificate
• Microsoft Certified AZ-400 Desi

Position requires experience in the following skills:

• Implementing the AI/ML forecast model in live environment and using it in actual capacity planning
• Preparing the AI/ML model for production with continuous integration and continuous delivery (CICD), using Jenkins and GitHub
• Application/System performance monitoring using APM and similar tools
• Kubernetes Administration, VMWARE, TCP/IP Performance, and  Application Performance Troubleshooting in Cloud services
• Capacity planning, performance tuning, load/stress testing, and troubleshooting performance issues of the server supporting java applications
• Python, Unix, Shell, Perl, or SQL
• Network performance monitoring and troubleshooting network performance;
• MQ, Cache, NoSQL DB, or RDB
• Tomcat or JBOSS.

Worksite: Highlands Ranch, CO

Travel Requirements: This position does not require travel.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $130,811.00 USD to $155,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Visa will accept applications for this role until at least August 9, 2025.