Sr ServiceNow Developer

Job Description:

Essential Job Functions

• Manage, Develop, Train, and Support all aspects of ITSM modules including Incident, Problem, Change, Service Request, and Knowledge Management. (Foundation Data, Data Quality/Management, troubleshooting, support etc.)

• Develop, configure, and improve core and custom applications and work directly with end users to resolve support issues.

• Write/create custom Business rules, Glide records, UI policies, UI actions, Script includes, Client scripts, and ACLs

• Build workflows from service owner requirements including requests, request items and service catalog tasks

• Support for reporting requirements including building reports, dashboards and Performance Analytics.

• Manage Service Level Management (agreements) module and ensure they are compliant with company and vendor contracts.

• Familiar with Field Services module including schedule optimization, field services tasks and work orders.  Inventory stock, asset and cost management as well as Dynamic scheduling.

• Manage CMDB / Discovery / Mapping scheduled jobs, tables, roles, system properties. Discovery and mapping as well as working with Configuration Items (CI) data owners to ensure quality of the data meets metric standards.

• Manage 3rd Party Integrations with other systems, such as Verizon, ISAM, Omnibus, Azure etc.… (REST, SOAP, MID Servers, etc.)

• Configure LDAP, scheduled jobs, reporting and process automation.

• Work with team members, internal customers, and external vendors to design, configure, test, document, and deploy system changes to the environment

• Agile Process for development and project needs including (Enhancements, Scrum, User Story, Sprint, Testing, Releases, Client Communication)

• Gather specifications from service owners, document requirements, and deliver product releases to meet business needs.

• Manage on-call module and setting up schedules and integration with TelAlert system for offshore calling.

• Maintain and configure all aspects of Virtual Assistant (AVA).  Manage workflows to help solve ordinary issues and deliver results for common requests.  Usage reporting to further enhance end user experience.

• Manage Event Management alerts and root cause analysis (RCA) for discovered services, application services, and automated alert groups

• Configure ServiceNow Mobile to manage incidents, collaborate with teams, respond to approval requests, access the knowledge base, and push notifications.

• Familiar with Vendor Portal

• Monitor health scan and review of all activity and performance on ServiceNow platform.

• Familiar with system upgrades and needed system plugins including scheduling, configuring, testing, reconciliation of issues etc.

• Constant managing of new ServiceNow features and unused module functionality to drive platform expansion and adoption.

Basic Qualifications

• Technical skills: Java Scripting, XML, HTML, REST Web Services.

• Bachelor's degree or equivalent combination of education and experience

• Bachelor's degree in computer science, management information systems, or related field preferred

• At least 3-5 years of experience.

• Experience working with appropriate complex SNOW Management administration and maintenance.

• Experience working with company products and services.

• Experience working with company and client documentation and SNOW Management procedures.

• Experience working with complex SNOW Management implementations and organizational processes.

Other Qualifications

• Strong analytical and problem solving skills

• Good communication skills

• Good personal computer and business solutions software skills

• Ability to work independently and as part of a team

Work Environment

Must be US citizens or Green Card holders only.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link

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Please note: DXC will respond only to requests for accommodations due to a disability.

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