Sr. Scrum Master (QB-SM-20250326)

Our technology team is constantly growing, composed of talented and experienced engineers, dedicated to building a leading enterprise software company focused on restaurant technology. We use modern technology to develop exceptional products.

Our company is expanding and we are looking for an enthusiastic Scrum Master, ready to join a committed and ambitious product development team.

What You’ll Do Here

• Operate as a team-based servant leader in service to the team's needs and ensure the team is practicing Agile principles 
• Be the “resident expert” of Agile and Scrum best practices for your Scrum Team(s) 
• Partner with, coach, and support Product Owner and/or Manager in managing the backlog to ensure it is properly prioritized, estimated, and clearly understood by the team 
• Facilitate all Scrum ceremonies (sprint planning, backlog refinement, daily scrum, retrospectives, and sprint reviews) and help prepare the team for Quarterly/Program Increment (PI) planning activities 
• Establish, track, and communicate Agile metrics (such as team velocity and sprint progress/burn down/up charts), helping the team to focus on delivery of high-quality features on a predictable, sustainable cadence 
• Promote continuous improvement by coaching the team to use metrics to identify and measure progress 
• Protect the team from interruptions and distractions, helping maximize their focus and throughput 
• Identify, remove, and/or escalate risks, roadblocks, and cross-team dependencies that are unresolvable by the team and interfere with the team's ability to deliver commitments 
• Interact with other Scrum Masters and Product Owners to increase the effectiveness of the application of Scrum in the organization and cross-squad/cross-functional collaboration on delivery execution 
• Continuously learn new approaches to facilitation, Agile best practices, and how to improve team dynamics

Experience We’re Looking For

• Must-Have:
• Bachelor's degree in IT or related field, or any acceptable combination of education, experience, and training 7+ years of relevant work experience, i.e., on Agile One or more certifications in Agile or Scrum (ex: CSM, CSPO, etc.) 
• Significant experience working with Application Lifecycle Management (ALM) tools (e.g. Jira, ADO) 
• Proven track record of delivering complex software projects with distributed and/or offshore teams 
• At least some technical software knowledge/experience, being able to quickly understand and convey technical concepts, issues, etc. with the less-technical areas of the business 
• Excellent written and verbal communication and problem solving skills 
• Self-starter attitude, not relying on those around you to take action before you jump in




• Nice-to-Have: 
• Deep knowledge of the more complex settings, configurations, and automations of tools like Jira, Confluence, Azure DevOps, etc. 
• Advanced Agile or Scrum certifications (A-CSM, etc.) 
• Spanish language proficiency 
• Experience working in the point-of-sale software industry 
• Experience working in a restaurant or retail environment, where you interacted with point-of-sale systems regularly

The Type of Team Player We Need

• Excited and loves to build great software and software teams 
• Organized and takes ownership of project deliveries 
• Flexibility to work in a fast moving and ever-changing environment 
• Driven to work in an ambitious and hard-charging team Willing and able to “roll up the sleeves”,  jumping in to help colleagues meet project deliveries 
• Excellent verbal & written communication skills, inspiring change and continuous improvement 
• Able to deal with situations of conflict, ambiguity, and uncertainty and guide others to do the same 
• Proactive communicator, never waiting until the last minute to deliver good or bad news