Sr. Revenue Operations Analyst/Revenue Operations Manager

Sr. Revenue Operations Analyst/Revenue Operations Manager

Remote U.S.  (designated states)

This position is fully remote and may be performed from one of the following U.S. states: AL, AZ, FL, GA, IN, KS, MA, MI, MS, NC, NV, OR, PA, SC, TN, TX, UT, VA.

Raintree, the leading provider of efficiency tools and engagement features for healthcare providers in physical and occupational therapy, is looking for a Sr. Revenue Operations Analyst/Revenue Operations Manager to join our growing Business Operations team. 

This position will be responsible for assisting sales, marketing, and operations leadership in maximizing revenue through optimization of processes, data-driven insights, and technology. They will collaborate closely with key stakeholders on business initiatives, remove silos between teams, and provide key day-to-day operational support. 

This is a dynamic business improvement role. The ideal candidate will have strong interpersonal communication skills, business and technical acumen, meticulous attention to detail, and be comfortable managing and prioritizing a variety of projects.

Duties and Responsibilities:
 

• Cross-Functional Alignment: 
  • Build relationships with sales, marketing, and other functions to understand business needs and challenges, and collaborate to ensure consistent messaging, smooth handoffs, and attainment of shared goals. 
  • Act as the voice of sales in cross-functional initiatives, including product commercialization, ensuring excellence in executing on related operational needs.
• Process Optimization: 
  • Design and implement standardized, efficient workflows for the customer lifecycle, including lead management, opportunity management, forecasting, etc.
  • Proactively audit processes, systems, and data to ensure a high level of quality and effectiveness throughout the sales function
  • Manage business improvement projects end-to-end in line with Raintree’s go-to-market approach and data-driven insights.
  • Collaborate with the business systems team to design, test, implement, and optimize Raintree’s best-in-class revenue tech stack, and support adoption by sales.
• Data Analysis & Governance: 
  • Creation and maintenance of sales, marketing, and revenue-related reporting and dashboards in the CRM and/or BI platform. 
  • Analyze metrics to provide insights into revenue, sales funnel effectiveness, and KPIs for executives. 
  • Maintain high data quality within systems, ensuring accurate reporting and actionable insights. 
• Sales Support: 
  • Act as subject matter expert on Raintree processes, data, and revenue systems, and hold ownership of resolving related inquiries from salespeople and other Rainees.
  • Support deal desk functions by enabling reps on pricing and contract generation tooling, and providing related Tier 1 support. 
  • Provide tools, training, and documentation to support sales team efficiency and self-sufficiency. 

• Other duties as assigned.

Position Proficiencies and Requirements:

• 3-6 years’ experience in revenue operations, sales operations, business analysis, or a related function 
• Strong expertise with Salesforce CRM required; proficiency with other revenue technologies preferred (Hubspot, Outreach, Gong, Chili Piper, Gainsight, etc.)
• Working knowledge of sales, customer experience, and marketing processes and related data;
• Proficient in MS Excel, Google Sheets, Pigment, or Tableau for analysis
• Excellent verbal & written interpersonal communication skills
• Experience working with multiple cross-functional teams

Competencies to Drive Success:

• Team Player: able to work in a highly collaborative environment;
• Analytical: Easily understands complex data and can effectively communicate actionable insights. Able to think critically about business problems, ask questions, and listen to understand challenges and deliver optimal solutions.; 
• Organization and Planning: plans, organizes and prioritizes projects in an efficient, productive manner, with limited supervision if necessary and maintains a high attention to detail;
• Persistent: demonstrates tenacity and willingness to go the distance to get something done; 
• Adaptable: adjusts quickly to changing priorities and conditions, anticipates and copes effectively with the complexity of change.

Our Perks

• Remote Work/Work From Home
• Paid Time Off/11 Paid Holidays/Year-End Holiday Break
• Health, Dental, Vision, HSA/FSA
• 401K with Company Match
• Disability & Life Insurance
• Employee Assistance Program
• Paid Parental Leave