Sr Program Manager

Responsibilities 

As a Senior Program Manager, you will manage organization-wide, large, complex efforts that combine the delivery of software elements, new and changed business models, and overall changes to organizational structure and capabilities. Typically these efforts involve several parallel projects, subject matter experts, managers and key stakeholders.

The Senior Program Manager will be responsible for:

• Participating in programs related to mergers and acquisitions (M&A) and delivery of cyber initiatives; reviewing objectives, coordinates all activities across projects, and oversees the integration of tech, security and business objectives. This person spends more time and effort on integration activities, negotiating changes in plans, and communicating than on the other project management activities
• Reviews and aggregates financial data for delivery teams monthly
• Accountable to executive sponsors for schedule, budget, and quality of all program elements.
• Leads high-level sessions for program planning and schedule development.
• Reviews project plans for conformance to program strategy and program plan and schedule.
• Acts as the communications conduit to leadership sponsors and program steering committee and conducts periodic briefings/status updates.
• Provides and interprets policies, creating an environment that fosters sustainable momentum for the program (i.e. removing barriers both inside and outside the enterprise), and periodically reviewing program progress and interim results to ensure alignment with the overall strategic vision.
• Effectively use metrics and data visualization to report progress and create practical forecasts to assist in decision making. Utilizes team feedback and analyzes data (quality, delivery rate, etc) to identify areas of opportunity and improve team efficiency and delivery
• Maintains focus on quality and continuous delivery of business value. Helps pro-actively identify impediments and recommends solutions to remove impediments.

Required Qualifications

• 10+ Years of experience in the Project Environment 

• 7-10 Years of Program Management Experience 

• Proven track record of large programs end-to-end delivery to time, cost and quality

• Flexibility to work on M&A, technology, change and business process programs

• Regarded internally as a program management expert, providing specialist knowledge and support to project teams to shape business development and resolve business issues.

• In-depth knowledge and proven application of Program and Project Management methodologies and full project lifecycle including documentation standards, risk, issue, assumption and dependency management and change controls process

• Familiarity with process modeling, workshop facilitation and business analysis 

• Strong knowledge of the current business operating model and supporting systems / applications including structures key Citizens processes and procedures

• Deep knowledge of Agile methodologies & Principles

• Well-rounded knowledge of banking products and terminology

• Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word

• Familiarity with agentic AI and applying it to business workflows (e.g., process automation, decision support, data analysis, operational risk/compliance considerations)

• PMI and Agile certifications are highly desirable (PMP, Coaching, Facilitation, Scrum)

Education and Certifications

Required: Bachelor's degree

Pay Transparency

The salary range for this position is $160,000 - $200,000, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.