Sr. Program Manager

POSITION SUMMARY:

We have an exciting Senior Program Manager opportunity to join the Commercial Data Operations team in Real-world Data. This position provides cross-functional program leadership to launch new products and improve existing ones. The successful candidate will utilize project management tools to drive high level collaboration and coordination with various business functions and cross-teams, track progress, and provide detailed status reports to management. The Senior Program Manager is essential to ensuring teams define and achieve the objectives and goals required to complete projects on time and budget. 

PRIMARY RESPONSIBILITIES:

• Project/Program Management: 

  • Oversee the successful execution and coordination of customer, internal and external deliverables across all clinical domains. 

  • Create, implement, and monitor project plans and task assignments, schedules, work hours, budgets, expenses, and stakeholder participation with external partners.

  • Create and manage program and project-specific KPIs and provide adequate methods for reporting program and project-specific KPIs to all relevant stakeholders.

  • Track data project requests and ensure project and deliverables timelines are established and accomplished on time.

  • Develop project strategies and plans for executing program/department level and specific customer level at the project/program management level. 

  • Ensure timeline receipt and submission of invoices, and the tracking of billable hours across all consultants, stakeholders, and staff. 

  • Create or develop and manage project and project data reports, workflows, documentation, and other projects/program artifacts.

  • Create and establish workflows and processes for managing applications, data storages, and files containing project, program, and team documentation and reports.

  • Drive decisions on priority, timelines, work assignments, and project collaterals. 

  • Lead project intake meetings with customers, internal and external, and key team stakeholders to kick-off projects and collect requirements. 

  • Function as the first point of escalation of delays, blockers, and issues to project/data operation timelines. 

  • Create presentations and provide overviews of deliverables and project timelines to various levels of stakeholders and customers, internal and external. 

• Cross-functional Operations: 

  • Engage with multidisciplinary teams to support the successful implementation and execution of projects, staying abreast of changing requirements, dependencies, timelines, and delays. 

  • Schedule and facilitate project, department, and program cross-functional meetings with all relevant project team members to address issues, resolve problems, provide updates to stakeholders, and reach goals. 

  • Lead, schedule, and maintain recurring touchpoints with cross functional teams.

  • Coordinate schedules between the commercial data operations key team and customers, internal and external. 

• Communication and Reporting: 

  • Effectively and efficiently communicate project, department, and program blockers to all appropriate stakeholders. 

  • Provide regular updates and reporting to senior and executive leaders concerning project and commercial data deliverables and updates on the status of key tasks. 

• Build and maintain ongoing strong working relationships with stakeholders, focus on building effective communication channels.

• Conferences and Certifications: Maintenance of all relevant clinical or technical licensures. Attend conferences relevant to role and clinical field. 

• New Hire Onboarding/Training: Support staff recruitment and onboarding.

• Other duties and responsibilities to be performed as assigned 

QUALIFICATIONS: 

• Educational Background: Masters degree in health sciences, bioinformatics, or business field related to management, at minimum (could be supplemented with experience).

• Project Management Experience: 

  • Minimum of 6-7 years of experience providing project or program management leadership and skills to projects handling clinical data, clinical research, or clinical information. 

  • Minimum of 4-5 experience hosting and leading meetings, project standup ceremonies, coordinating project timelines. 

• Operations Management Experience: Minimum of 2 years of operations management in start-up and fast-paced environments desired. 

• Technical Proficiency: Expert with Microsoft Office Suite or Google Suite, creating pivot tables, generating reports, data analysis, JIRA, SmartSheets. Managing multiple calendars and other project management and tracking systems. 

• Certifications/Industry Expertise: PMP, at minimum, is required.

• Communication: Excellent written and verbal communication skills, with the ability to effectively collaborate with clinical and non-clinical teams.

• Autonomy: Proven ability to work independently, manage time effectively, prioritize and organize tasks, and meet strict productivity and quality deadlines

• General Expertise:

  • Possess a high level of initiative and self-motivation.

  • Team player; can navigate supporting highly visible projects and tasks. 

  • In-depth attention to detail and a fast learner. 

  • Responding to shifting priorities and changes.