Sr. Program Manager, Digital Customer Success

We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

Alteryx is searching for a Sr. Program Manager, Digital Customer Success. This position is remote-friendly.

Position Overview:
The Sr. Program Manager, Digital Customer Success Programs is a critical role responsible for developing, refining, and executing high-impact digital omnichannel engagement programs that drive adoption, retention, and growth. This individual leads initiatives across digital engagement programs, podcasts, Community blogs, and other scalable customer touchpoints. They operate with minimal management oversight, mentor others regularly, and drive strategic innovation within their portfolio.

This role reports to the Director, Digital Customer Success Programs, and partners closely with Marketing, Product, Technical Pre-Sales, Customer Education, and Customer Success teams to deliver digital-first, human-connected experiences.

Why This Role Matters:
This role is essential to scaling Alteryx’s digital customer success programs, driving adoption, retention, and growth through highly visible, impactful initiatives. The Sr. Program Manager ensures continuity and excellence in digital engagement programs, the Podcast, and Community blogs that shape the customer experience at critical points in the journey.

Scope & Impact:

• Lead strategy and execution of high-visibility, customer-facing initiatives across Alteryx’s digital engagement portfolio.

• Serve as a thought partner to senior leadership, ensuring programs align with strategic priorities and business goals.

• Influence and mentor cross-functional teams, driving best practices, program controls, and continuous improvement.

• Innovate and disrupt existing program approaches, staying ahead of trends to maximize customer success outcomes.

Primary Responsibilities:

Digital Omnichannel Engagement Programs

• Design and deliver journey-based programs (lifecycle, informational, intervention, and 1:Many plays) that engage customers across key digital channels—email, in-product experiences, web, and Community—to guide them through onboarding, adoption, and retention milestones.

• Collaborate with stakeholders to scale initiatives across regions, segments, and products.

Podcast Leadership

• Own strategy, planning, hosting, and production of the Alter Everything podcast—a key channel for thought leadership, peer-to-peer education, and brand credibility.

• Source, schedule, and prepare guests, outline episode content, manage production workflows, and track analytics for program impact.

Community Blog Program

• Oversee review, editing, and publishing of Alteryx Community blog submissions that foster peer-to-peer engagement and customer connections.

• Monitor performance metrics and refine content strategy to optimize engagement.

Cross-Functional & Governance Responsibilities

• Lead initiatives in alignment with program governance, risk assessment, and organizational standards.

• Partner with cross-functional teams to establish program controls, monitor risks, and track KPIs.

• Continuously evaluate programs for improvement, incorporating lessons learned and process optimizations.

Key Attributes & Competencies:

• Strategic thinking and program-level planning.

• Stakeholder management and executive communication.

• Governance, risk assessment, and a continuous improvement mindset.

• Solution-oriented, critical thinking, and problem-solving skills.

• Strong organizational skills and attention to detail.

• Interest in the data analytics and AI space.

Required Experience:

• Minimum 4 years of program/project management experience, with demonstrated ownership of end-to-end program lifecycles, ideally with an emphasis on Digital Customer Success Programs.

• Experience leading cross-functional projects in collaborative environments.

• Familiarity with tools such as Smartsheet, Microsoft, Asana, Confluence, or similar work management platforms.

• Strong familiarity with Customer Success, Support, Operations, or Enablement practices.

• Strong organizational skills and ability to manage multiple high urgency workstreams.

• Excellent stakeholder communication skills.

Valued Experience:

• Experience with email automation (utilizing Salesforce, Gainsight, Pendo, Marketo or comparable tool) is strongly preferred.

• Professional experience with writing, copy editing, podcasting, or thought leadership.

• Candidates with hands-on experience using Alteryx Designer and Server product.

• Bachelor’s degree or equivalent experience required.

• PMP certification.

Success Measures:

• Program Delivery: On-time completion of milestones and overall program success.

• Stakeholder Satisfaction: Feedback on communication, responsiveness, and expectation management.

• Resource Management: Budget adherence, cost variance management, and optimized resource utilization.

• Program Impact: Achievement of program KPIs, benefits realization, and strategic outcomes.

• Risk Management: Identification, mitigation, and reduction of program risks.

• Continuous Improvement: Implementation of lessons learned and process enhancements.

Compensation:

Alteryx is committed to fair, equitable, and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location. 

The salary range for this role in the United States is $95,000- $125,000.

Employees may also be eligible for a wide range of other benefits, such as a bonus or commission, medical, retirement, financial, wellness, time off, employee discounts, and others.

Interested? Learn more and apply today at alteryx.com/careers!

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#LI-REMOTE

Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.

Benefits & Perks:

Alteryx has amazing benefits for all Associates which can be viewed here.

This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.