Sr. Program Manager (Customer Retention)

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

Adobe is seeking a strategic and execution-focused Senior Program Manager to lead high-impact sales and customer retention initiatives across the Americas Solution Led Business The role focuses on driving growth, improving renewal rates, and reducing attrition through effective program management, data analysis, and operational excellence.

Responsibilities include managing cross-functional and defining and optimizing scalable processes. The ideal candidate has strong experience in program governance, process development, and contributor engagement, serving as a trusted partner for Sales, Customer Success, and other teams. This position directly impacts revenue and customer experience.

What You Will Do

• Lead and manage all aspects mid to large-scale, multi-stream programs from initiation through delivery, ensuring alignment with business goals and strategic priorities.
• Develop and maintain program plans, including timelines, prioritization, and risk mitigation strategies.
• Promote cross-functional engagement and manage participants across all programs, including Sales, Product Management, Marketing, Engineering, and Operations teams.
• Establish and operationalize retention frameworks and processes for the Solution Account Management team.
• Implement communication and enablement strategies to support program objectives.
• Drive cross functional workstreams focused on customer saves, early warning systems, and renewal acceleration.
• Convene and manage weekly critical initiative meetings, action trackers, and SharePoint documentation.

What You Need to Succeed

• 7+ years’ program management experience in technology or enterprise software
• Bachelor’s degree in Business, Engineering, related field or equivalent experience
• Proven leadership of strategic, large-scale initiatives
• Experience in process development, analytics, and scalable frameworks
• Exceptional communication at all levels
• Skilled in Customer Success Management and Sales Operations
• Adept at navigating ambiguity and driving clarity in dynamic settings
• Strategic thinker and effective problem solver
• Resourceful self-starter with strong ownership
• Customer-focused, collaborative stand out colleague

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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