Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!"
We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.
Whether we team with clients, colleagues, or partners, we put each other first. It’s The Iron Bow Way.
THE HIGH LEVEL
We are seeking a highly experienced Senior Program Director with 15+ years of progressive experience in IT service delivery and program management.
DOES THIS SOUND LIKE YOU
The ideal candidate holds a PMP certification and has a proven track record overseeing large-scale, enterprise-level programs involving desktop support services, managing more than 300 resources across diverse geographical locations. This role requires a strategic leader with strong stakeholder management skills, operational oversight capabilities, and the ability to drive service excellence in complex IT environments.
Qualified applicants must have a TS clearance, and be SCI eligible.
WHAT YOU'LL BE DOING
- Lead and manage end-to-end delivery of large-scale IT desktop support programs with 300+ personnel across multiple locations.
- Develop program roadmaps, define objectives, and align outcomes with organizational goals and client expectations.
- Oversee operational performance, including service level agreements (SLAs), incident response, and user satisfaction metrics.
- Collaborate with cross-functional teams including service desk, field support, asset management, and end-user computing.
- Ensure effective resource allocation, team development, and succession planning to maintain high-performing support operations.
- Serve as the primary point of contact for senior stakeholders, providing regular updates, strategic insights, and issue resolution.
- Implement continuous improvement initiatives based on performance analytics, user feedback, and industry best practices.
- Manage contracts, budgets, risk assessments, and compliance with relevant IT governance standards and security policies.
- Lead program governance meetings, including Executive Steering Committees and Operational Reviews.
WHAT YOU BRING TO THE TABLE
- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field .
- PMP Certification is required; additional certifications (e.g., ITIL, CSM) are a plus.
- 15+ years of program/project management experience with at least 7 years in enterprise-level IT support operations.
- Proven experience managing programs with 300+ personnel, preferably in desktop support services.
- Strong understanding of IT service management (ITSM) principles and tools (e.g., ServiceNow, Remedy).
- Exceptional leadership, communication, and stakeholder engagement skills.
- Demonstrated success in managing vendor relationships and subcontractors in multi-vendor environments.
- Experience with federal or large enterprise IT environments is highly desirable.
- Experience in government contracting or public sector program delivery is desired.
- We'd like for you to be familiar with hybrid and remote desktop support models.
- Strong financial management skills including forecasting and P&L oversight is desired.
- Knowledge of modern workplace technologies including Microsoft 365, Windows OS, endpoint management tools, etc is a plus.
WHY YOU'LL LOVE IT!
- You get to be a creative, problem solver in a dynamic, fast paced environment while working with various technologies.
- Iron Bow is rapidly growing and with growth comes opportunity for all. There is palpable energy and momentum across the company that is easy to tap into and be inspired by.
#LI-PD1 #LI-REMOTE
OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT
Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.
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