Sr. Program Architect

Founded in 2019 and headquartered in Pittsburgh, PA, Free Market Health supports forward-thinking payers and specialty pharmacies of all sizes who need to operate in a complex and opaque market. We empower all stakeholders to optimize resources and maximize opportunities while focusing on the most important stakeholder of all: the patient.

Overview

The Senior Program Architect is responsible for working with the Sales and Implementation teams, serving as a subject matter expert for client program configuration across the FMH suite of products.  As part of a collaborative team in a fast-paced environment, this position will support operational practices that deliver against key objectives to meet the needs of our internal and external stakeholders. Operational excellence will ensure both internal and external stakeholders’ expectations are exceeded, and over time will support the company’s efforts to drive growth through renewals and expansion.

Core Job Responsibilities

The core job responsibilities for this role include but are not limited to:

• Drive an exceptional customer experience by shaping and optimizing plan designs. Partner closely with clients, teammates, and business partners to translate complex requirements into seamless solutions ensuring every change request is clearly defined, expertly developed, thoroughly tested, and delivered with precision.
• Champion smart, sustainable design by applying proven methodologies to every configuration. Ensure non-standard solutions are backed by strong rationale, while safeguarding against inefficiencies and building structures that last.
• Develop deep expertise in the FMH application suite and serve as a trusted subject matter expert for both internal and external stakeholders. Guide client implementations by designing optimal configurations that align with client goals and deliver impactful results.
• Anticipate and identify new development needs, partnering with Product and Engineering teams to define requirements and set priorities. Clearly communicate delivery timelines to both internal teams and external stakeholders to ensure alignment and transparency.
• Leverage proven internal best practices to build smart, scalable configurations that eliminate inefficiencies and ensure long term sustainability.
• Apply strong project planning, prioritization, and organizational skills to drive timely, high quality deliverables and maximize resource efficiency ensuring configuration accuracy at every step.
• Keep implementation deliverables on track, maintaining focus and accountability from start to finish.

Background Requirements

The essential skills, education and experience include:

• Associate’s or Bachelor’s degree required.
• 5+ years of work experience in health plan, pharmacy benefit management, pharmaceutical manufacturer hub or other healthcare-related field, including benefit configuration and large-scale implementations.
• Proficient computer skills, including MS Office Suite, Jira, with ability to learn proprietary company software.
• Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, delegation, and planning.
• Excellent written, oral communication, client-based communication skills and interpersonal skills required.
• Experience with multiple PBM technology platforms. Experience with specialty drugs is preferred.  Knowledge of PA/UM process is a plus. Experience with SQL programming a plus.
• Ability to gather business requirements and client specifications.
• Demonstrated ability to positively interact with clients, internal customers, and peers.
• Demonstrated willingness to take accountability for achieving service commitments and a demonstrated ability to achieve results. 
• Ability to interpret a variety of detailed and complex instructions furnished in written, verbal, diagrams, or work and data flows.

Physical Requirements: 

·       Occasional travel (less than 35%)

Note:  All positions at Free Market Health require strict adherence to our security policies and compliance requirements.