Sr Product Manager, Search & AI Experiences

About MasterControl:

MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and postmarket surveillance. For more information, visit www.mastercontrol.com.

Position Overview

As a Senior Product Manager for Search/AI Experiences, you will help shape the long-term vision and strategy for discovery/search, play a key role in understanding customer needs and market trends to define improvements and new opportunities, and you will relentlessly execute to bring value to our customers. You will be very familiar with time-tested methodologies for yielding highly relevant browsing experiences and search results, and will be quite comfortable with the ambiguity and opportunity that new technologies such as AI bring to a solution set.

Responsibilities

• Define and own the search product roadmap, delivering customer value with rapid iterations
• Define, monitor, and act on success metrics
• Work closely with application product managers whose users will interact with search across applications
• Collaborate with Engineering to refine indexing and ranking
• Find good tradeoff between product and technology to deliver customer value while building a scalable platform
• Apply AI technology where beneficial from a user experience and cost perspective

Qualifications

• 6+ years of product management experience with at least 4 years focused on search/discovery
• Experience planning, implementing, and evaluating AI solutions for semantic search, summarization, and NLP chat interfaces
• Experience with Elasticsearch
• Heavy bias toward focus and execution
• Good communication and interpersonal skills to work with technical stakeholders as well as management and sales
• Excellent analytical skills and curiosity about user behavior and how to measure search efficiency and effectiveness
• Comfortable influencing without authority and leading cross-functional teams
• Deep customer empathy and experience with deriving and applying insights from user research
• A track record of getting things done while leading a cross-functional team that wants to follow you

Why Work Here?

#WhyWorkAnywhereElse?

MasterControl is a place where Exceptional Teams come together to do their best work. In fact, hiring Exceptional Teams is a core value of ours. MasterControl employees are surrounded by intelligent, motivated, and collaborative individuals. We like to call it #TheBestTeamOnThePlanet.

We work hard to develop and challenge our employees' skillsets, recognize their contributions, encourage professional development, and offer a one-of-a-kind culture. This is why we say #WhyWorkAnywhereElse?

MasterControl could be your next (and last) career move!

Here are some of the benefits MasterControl employees enjoy:

• Competitive compensation
• 100% medical premium coverage (yes, you read that right!)
• 401(k) plan with company match
• Generous PTO packages that increase with tenure
• Schedule flexibility
• Fitness clubs (you get paid to have fun and be active!)
• Company parties and employee recognition programs
• Wellness programs (free Fitbit, gym membership and athletic shoe reimbursements, etc.)
• Onsite physician and massage therapist
• Innovation center and gaming rooms at the office
• Dental/vision plans
• Employer paid life insurance policy
• Much, much more!

Applicants must be currently authorized to work in the United States on a full-time basis.

The US base salary range for this full-time position is $160,000 - $190,000 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

MasterControl is an Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [email protected] or call (801) 942-4000 and ask to speak with a member of Human Resources.
Equal Opportunity Employer, including disability and protected veteran status